Wyndham Cleveland Airport

Nothing went well. I found bugs in 2 of my rooms, yes 2. Why you ask? Well because nothing worked in the first 2 rooms. In the first room the TV did not work and after my shower a bed bug crawled out of the vent in the shower ceiling. So they moved me to the next room. The second room the TV and the mini fridge did not work. Finally onto the third room there was a dead spider in the bathroom, i found one of those million leggers just chillin on the wall, and then if you flushed the toilet the tank of the toilet where the water was stored would overflow every time. I paid $360.00 for 2 nights and I would of rather slept in my car. Breakfast buffet was sub-par, the staff were helpless and need to work on conflict resolution skills and attention to detail as well as customer service. I was directed to the "General Manager" for my concerns. He was at the bar absolutely wasted, so drunk I could smell the liquor when I'm 5 feet away from him like it was his cologne. I don't think drinking on the job is in his job description. I would not recommend this hotel to anyone. I will be contacting the health department and the BBB. I deserve to get my money back. When I checked in at 7:00 I did not get to bed until 1:30am because of all the errors and issues with each room. By room 3 I gave up. I was driving for 8 hours. This hotel is disgusting and ran poorly overall. If I could give negative stars I would.

NOT A THING!!!!!!!!!!! ABSOLUTELY HORRIFIC

Booked months ago and didnt have room ready until past 3am.

No toilet paper when we got to our rooms. Booked a double bed and had to wait 1:30 late for because they had no staff to clean. Tv in our room didn’t work at all. Grounds not kept up on the outside was sad because it had potential.

That no spa/ no massage was available.

No pool or hot tub access , was not informed when I booked. No comforter on bed Elevators didn't work properly Roaches on the elevator buttons Door keys didn't work twice and still ended up with only one key that worked..

NA

we had a room booked for quite awhile now & after 5 hours of traveling, when we arrived yesterday at 3pm, they stated our room was clean and ready to go. we go up to the room to find it destroyed. empty liquor and alcohol bottles were everywhere, 3 bags of trash laying around, an open can of cheese just chillin on the night stand, and the most atrocious, dirty looking bed. don’t even get me started on the smell either. immediately, this ruined the day because we had nowhere to get ready for a concert that started in an hour. us & 3 other families were left getting ready in the hallway of the hotel because we were told our rooms were clean and ready, however, they were the complete opposite. immediately, we went down to the lobby, returned our keys and said we would be back after the show. we checked in by calling the hotel around 7pm to see if there was a room update.. the lady we spoke to stated “your room is being cleaned right now as we speak” okay cool! fast forward to after the concert, we arrive at the hotel, and it’s now 2am. NO ROOM! what do you mean we have no room? don’t worry, we weren’t the only ones at this point now. about 15 others were left with no room for the night. the hotels excuse was “we only have one housemaid for the whole hotel” and “our second floor is abandoned due to no AC”. it was very easy for the 1 front desk attendant to refund everyone & make them fend for themselves because “they no longer had room for guests” EVEN WITH A RESERVATION IN ADVANCE! at this point and time it’s now 3am and no nearby hotels have any rooms, leaving us to make the decision of driving 5 hours back home at 315am‼️

Room was clean

AC was not working properly, room was hot. My credit card was charged twice for no reason, still have not been resolved, although I have called three times

Nothing. Waited in line 30 minutes to check in. Never could check in because of all of the other people in the lobby at 2 am having issues. Ended up leaving and driving 5 hours back home after a concert. Talked to someone on the phone the following day who assured me I was getting a refund that they had to clear it through their supervisor and to give them a few days for it to process. Money was never returned.