Richmond Marriott

Overall average facility. Nothing especially remarkable. It was clean and adequate for a two night stay.

Secretly charged a smoking fee of $350. Was not mentioned at checkout and was only found when looking at a SECOND invoice sent. When disputing this the front desk was extremely indifferent and could not give me the contact information of the “third party” responsible for the penalty. I was given a Smoking Dispute Form via email which had to be converted to a word document before it could be filled out and sent back to an email that did not respond. I had to call back multiple times just to even find out if they received the form. I was again met with an annoyed and desperately unbothered employee. The closest thing to empathy or compassion was the statement “I understand “ and that nationwide Marriotts were in the process of ending the contract with REST (the third party smoke detectors) after July 1. A specific timeline to anticipate was vaguely defined regarding response to my dispute.

Todo la limpieza el personal muy atento y amable camas súper cómodas la atención excelente

Everthing

Clean and well taken care of.

N/A

Rusty and dusty ventilation units in the room and bathroom…plumbing issues with the toilet and shower

Clean air ducts and a more improved aesthetic in the rooms considering the price.