The Reach Key West, Curio Collection by Hilton

Our stay at The Reach Key West was nothing short of extraordinary. From its stunning oceanfront setting, 360 degree views of the island, its luxurious accommodations and relaxed island elegance, every detail and the staff created a truly memorable experience. What elevated our stay even further was the exceptional service provided by Asheka, whose warmth, professionalism, and genuine dedication to guest satisfaction made us feel welcomed and cared for throughout our visit. She embodies the very best of hospitality, and her outstanding service transformed an already beautiful getaway into a uniquely luxurious and unforgettable Key West experience. **On a personal note, if you leave something behind in paradise when it’s your time to hurry back to real life, they have a user friendly platform for submitting claims and for communicating throughout the process..

Absolutely loved The Reach in Key West!! Asheka at the front desk went above and beyond to make our trip amazing !!

Great location within walkable distance to downtown Key West. Restaurant servers and food quality were excellent. I gave it a 4 instead of a 5 as the hotel really needs to hire more room service workers! There was only one worker and she was exhausted by the time she got to our room at 6:00 pm!!

Staff was very nice and accommodating. Pool was nice- pool drink service too. :) Ate lunch here as well and had great service- food was well liked by all!

We enjoyed dinner at the resort one evening, and it was a highlight of our stay. Everything was exceptional—from the cocktails and entrées to the delicious key lime pie. The food, atmosphere, and service made for a wonderful dining experience.

Unfortunately, our stay did not meet expectations. The resort felt quite dated and in need of refurbishment. The pool area was smaller and less inviting than anticipated, with limited sun loungers and no poolside bar, which was disappointing for a resort-style property. We had booked and paid extra for a King Ocean View Apartment; however, the room primarily overlooked the pool, with only a small glimpse of the ocean visible in the distance. While the staff kindly upgraded us to a more appealing room, it still faced the pool with the ocean only in the background rather than offering the ocean view we had expected. The check-in experience was also frustrating. After waiting in line at reception for around 20 minutes, we were informed that our room would not be ready until the standard 4:00 pm check-in time, despite having already paid for early check-in. Overall, the property did not provide the experience or value we were expecting based on the description and room category booked. We booked through Booking.com, and when we raised our concerns about the room allocation, staff advised that there have been ongoing discrepancies between the room descriptions and images displayed on Booking.com and the rooms guests ultimately receive. This was disappointing, as the accommodation provided did not align with our expectations based on the listing we booked. One additional consideration for future guests is that the resort is quite spread out, and depending on your room location, you may have a considerable walk to reach your accommodation. We would recommend packing as lightly as possible, as luggage carts were limited during our stay and assistance with transporting bags to and from rooms was not always readily available.

We had an amazing time at The Reach. Location was perfect and the staff was fantastic. Rianna got us all set up before our arrival and made the stay so memorable. Top tier experience and cannot wait to go back!

Wherden, Ashika and Jean Jimmy were integral in making our visit to Key West smooth and fun. Wherden gave us quick, easy access to our car, always with a smile and service. Ashika runs the entrance with kindness, knowledge and service. Jean Jimmy brought a late night requested cot with punctuality and service.

Jean Jimmy was very helpful in our hour of need. Thanks for a great stay

Hello - Just had to rave about The Reach Key West. Just finished a vacation there and was sad to leave. I manage hotels and I am typically a hard critic. However, housekeeping was amazing and the restaurant team was fantastic. I was happy with the service at the beach as well. The gift shop had the best cold brew I have ever had. I bought two daily and the attendant gave me instructions on how to make at home. The only disappointment I had was that during check in I provided my gold status number. The desk agent stated that I would not receive my Hilton Honors benefits because I booked third party. This was odd to me as I booked this trip through Delta Vacations. Anyway, overall great experience and I would recommend staying at this property.