Omni Rancho Las Palmas Resort & Spa

Hotel was all decked out for holidays. Hot chocolate greeted us at check-in. Grounds were beautiful - breathtaking. Staff were friendly. Fireplaces abundant to make everyone warm and cozy in the evening.

Relaxing and beautiful surroundings.

Location, staff, and tennis court. Chris who shuttle our family to and from the tennis courts was amazing. The foods from the golf and tennis court cafe was very good.

Cost of room service and how the food was served. Bathroom needs updating. Paint on the doors were sticky. Maybe used the wrong paint?

Staff

Odd smell in the room

The hotel did an awful job of enforcing their own rules. It was a holiday weekend which means lots of children. With that said, I've stayed there before on holiday weekends with a lot of children. The hotel simply was not serious about ensuring the safety and tranquility for the guests. There were many unsupervised children between 5 and 12 running around and screaming at all hours. The gym became a virtual playground, I had to tell many unsupervised children to leave. I reported it to the front desk but nothing was time. At another time later in the evening a large group of boys were throwing landscaping rocks into the decorative and screaming. Security was nowhere to be found. There are just a few specific examples. It's a shame because much of the service providers were very good from the maid service to the bartenders. The next time I will go back to the Hyatt Indian Wells. They also have a large number of children present but their they actually enforce their rules.

Nice location, went with church group. There should be continental breakfast served for the price, but they don't have that. Meals and snacks served are a bit pricy on hotel grounds. If you want affordable restaurants, it's better to go across the hotel to the River shopping Center.

Beautiful property, great pools for the kids, solid rooms with good-sized bedrooms and sitting rooms for the suites. The suite we stayed at had only one bathroom, which isn't ideal, but managable. A pleasant stay overall. The worst point was the food and food service. The food itself is very mid--Sysco truck fare. Whatever you order, prepare to be a little disappointed. The service was also a little limp -- at the restaurant, courses arrive either too early or too late, with plates stacking up and then failing to be cleared. In the room, they do service with takeout containers instead of tableware. The staff is friendly and polite but rushed -- they won't do anything like clear old room service containers unless you make a point of asking them.