Portland Marriott Downtown Waterfront

Bien

Nada

Staff was very good

Good

The staff the lady that checked us in Jamie or something at the front desk around 5:30 pm on the right side desk can’t remember her name was rude I told her we came for my wife birthday and anniversary and asked if we can get some wine or acknowledgment for checking in and was told that she would do something special for the occasion but didn’t do anything for us that day but got extra bills for upgrades and no discounts for M pass lounge and in the past was greeted more nicer and professionally than her

Over priced

Our bed ( mattress) was like something from The Goodwill. Very old and bumpy, VERY BUMPY!! The noise At 1:30 out side ( and we were on the 11th floor) I think the trash was being picked up and it was soooo loud. It took a while to go back to sleep. I realize it was a championship weekend, but kids were play hide a go seek in the lobby and at one point we were having coffee and the kids hide behind our chairs. 😠no one said anything to them( every night) in the coffee shop only one person working and the line was soooo long. We stay at Marriott all the time, but this time was the worst.

After noon manager offerd to help with luggage After I was pleading the front desk for help because Hal Browning is 81 disabled can bearly walk with his cane , and I am 73 and have COPD making it difficult to walk short distances with out suffering low oxigen.

Front desk was not going to send assistance for our luggage despite my explanation of our handi caps After extensively pleading a house cleaner did bring a cart for us but only dropped it off leaving me to load and push it to the valet. THEY HAVE NO BELL SERVICE The coffee maker is a old motel six filter bag type most likely because they have espresso store in there lobby. The bar/restraunt only 9 items not a venue one might expect for a fancy down town hotel it is in the bar area no class at all. The bartender frowned the entire time even after getting a smile and nice greating from me. My Manhattan came in a old champaign stem glass served UP ,,,,I had to ask for a short tumbler glass and ice, the way I like it. THE ROOM HAD HARDLY ANY FURNITUTE what was there is the cheapest avaliable, No table one chair. It was a dive motel with unfriendly staff do your self a favor and BOOK SOME PLACE ELSE