Colorado Springs Marriott

Room was nice and staff was great and had a beautiful view. Was not a fan of the restaurant breakfast and the steak were not great.

The restaurant was ok but not great for the prices breakfast was sub par for the price.

I reserved a Mountain View Room category and received a confirmation email from Marriott listing my room type as King Bed, Mountain View room. When I arrived, I was given a freeway view room on the opposite side of the building from the mountains, I showed the front desk my confirmation showing Mountain View. I was told that they did not have that in their system and did not have any Mountain View rooms to offer me. No change on the price either. I called Marriott corporate and received the same response. Unbelievable bait and switch! This seems fraudulent.

The hotel is in a nice location on a hill. Downtown is easy to reach by car. Big outdoor parking area. There is no bellboy service. The views are very nice from both sides of the hotel. This is one of the strongest points. The pool is small but comfortable. The steps are easy to use, and it is enough for a short swim. The floor is not slippery. The fitness room is good, clean, and has everything you need for basic training. Good coffee is available only at the bar/Starbucks. However, the amount of coffee is not consistent. The young woman at the counter always serves the smallest amount for the same price, which feels odd. The lounge is disappointing. The food has an unpleasant smell. The coffee is bad quality. Still, it is useful to have water and soft drinks available from morning until late evening. Breakfast is acceptable, but not at the level expected from a Marriott hotel. The breakfast does not include espresso coffee , and you must buy it extra from Starbucks. This is below expectations. The quality of the regular coffee is not acceptable. The small shop is just fine. The relaxation lobby is very good and comfortable. The room has a nice design and is comfortable. The TV is relatively big, flat screen. The walk‑in shower is spacious. There are several weak points: The ceiling in the room is low. Cleaning is irregular and not very good. The hotel says intensive room cleaning every 3 days. The acoustics are poor — you hear the next room and doors in the hallway closing. There is no magnifying mirror, no shower caps. The soap / shampoo containers are inconvenient to use. The front desk staff is excellent, very friendly, polite, and helpful. This is a big positive for the hotel. The men and the middle-aged woman at the bar are also very friendly.

This hotel has a nice location, lobby, and view. The staff was generally nice and helpful. There are a lot of things wrong with it though that make it less than a Marriott experience. The first is the self parking experience. It is a a big parking lot and on a hill. I saw some seniors really struggling. They should offer valet. The worst part of the experience was the "Executive Lounge." It is a small claustrophobic room with minimal, terrible food selections and the make you pay for wine and do not even have a decent selection of sodas. We left and went to the restaurant downstairs. The bartender was the saving grace for the night (though the food I wanted on the menu was not available but what I got was better). Finally, the breakfast is in a nice room but the food is awful. We got better at a Courtyard the next day in Ft. Collins. This hotel really needs to work on its food and amenities.

Abbi talked me into doing something that I NEVER do, leave a review. I am a busy man and do not have time to waste on frivolous things. I am also a frugal man and all about value and total customer service. Abbi is worth her weight in gold. Please keep this in mind when you conduct her next performance evaluation. I will most definitely recommend this place to others, but ONLY if I receive the same level of service I got from Miss Abbi. Thank you.

We had a complaint about the room next door, went totally he front desk for possible relocation. Abbi, front desk employee accommodated our request, and was excelled and professional. We often stay at this location due to the professional staff and great rooms.