Crowne Plaza Milwaukee Airport by IHG

Friendly staff

This was a very clean hotel, and the staff were incredibly pleasant and helpful. The room itself was very quiet, didn't hear noise from adjoining rooms or hallway. The bed was very comfortable and each had 4 pillows - which I'd give an extra star - they were comfy! We attended a concert and were pleased to see security patrolling the parking lot when we returned near midnight. Felt like my vehicle and belongings were safe in the parking lot. There are very convenient dining options nearby, and we had pizza from Milwaukee MKE Classic Pizza delivered right to our hotel room. The pool area was also clean and always stocked with towels. The hot tub was large and worked great, not too hot, just right. Would definitely stay there again.

I encountered rude staff members when inquiring about my reservation. The woman at the front desk stated, verbatim, “someone what playing on the phone when they said you would be able to check in, I don’t know what to tell you” with a very distasteful attitude, especially when I approached her in a well manner.

We booked thru Expedia. Upon checking in, we were told by the host that the breakfast that we purchased through Expedia was voided. “It’s only for members”. We were told we’d get a refund for the total of $24 ($12 each) by the host (we didn’t). Then the host says we can purchase the breakfast if we’d like through them. So that was confusing. We saw in the elevator a sign that said $12 ea. breakfast. Nothing about a being a “member”. We ate somewhere else. The bed was rock hard. The fitted sheet was stained but clean. I’ll post pics if possible. The mirror light in the bathroom didn’t work.

They were we doing the parking lot when our party but a lot of parking stops. When we walked into the room it had an odor like old wood and a musty smell. Luckily we always bring air fresheners. There are bottle on shamapoo and conditioner in the bathroom but they were big bottles that looks like everyone that stays there uses. Then there was no soap for people to wash their hands. We had to go out and get a bottle. Also the sheets are not very comfortable they are ruff. The lobby looks great and there water a Starbucks, restaurant, and place to reheat food if you bring something back to the hotel.

Staff was kind, our first room was 86 degrees when we checked in around 6pm and the AC didn’t seem to work well within the hour so we asked for another room as our toddler was nearing bedtime and we also had an infant. We did get moved to another room that was much cooler so that was resolved. The beds were comfy, it’s definitely not a premium hotel but it worked for the night with an early morning flight. Shuttle was convenient but the driver wasn’t even near the shuttle until 558am with a 6am scheduled departure. Staff didn’t relay to us shuttle times when we initially asked about it upon check-in but it worked out and was a short drive.

It was a good place to stay, and a nice price point with friendly staff. Just a little far away and the lights in the room didn’t work.

Horrible stay!! Management issues, rude staff, NO SOAP AND WERE TOLD WE SHOULD TRAVEL WITH OUR OWN. BOOKED THROUGH EXPEDIA AND NO ONE CSN REFUND OUR $235!!

Nice, clean, not super updated but for the price perfect

Arrived at 2:35, but were not allowed to check in until 3. Pool area was dirty and very steamy and hot. Poor ventilation. Grounds were weedy. Lot was portioned and we had a longer walk to main entrance. Also could not drive to the front so we could take out and put luggar in car,