Crowne Plaza Milwaukee Airport by IHG

*

Unresolved Smoke detector issues

The room wasn't ready upon check in but the customer service was great. Incredible service from Chuck and Ed sold us on the stay - the friendliness of the staff is something not easy to find, but was found here.

Misrepresentation of amenities and property

Paid for two included breakfasts they made me aware in line at breakfast with a full plate in my hand I need to pay for the food I already paid for in my 4 adult room 2 breakfasts were included. On top of that the original room had no working ac it was over 80 degrees in the room the lady at the front desk moved our room for us and made it better but the breakfast thing and not being comped for the having to move rooms was good enough reason to never come here again.

I really like this hotel and enjoyed our stay there but unfortunately we had a problem at check-in. I tried checking in almost 3 hours after check-in opened but they was still was not an available room for us. It seemed like the front staff was a little bit overwhelmed that night. We had to sit and wait until a room was available. Thought that the staff could’ve done a better job overall. But the hotel is great. Nice room with comfortable beds. The pool was nice too. And a lot of parking space. Might stay here again, but I hope the service improves.

I'm only leaving a review because Mike from the sales department treated us incredibly well. I booked my group with him and he was incredibly responsive and accommodating. My group then decided to go a different route due to a lot of recent bad reviews of the hotel. When I informed Mike he was very compassionate and understanding. He handled my concerns well and we talked at length about the improving work they are doing at the hotel. If we come back to Milwaukee again next year I hope they will have made progress because me and my team were very looking forward to staying here.

All of the workers I encountered were very friendly and helpful. Without a car, food options were extremely limited. Shower drain was awful with about 5 inches of water in the tub by the end of shower. There was a major humidity problem. I put clothes in closet and they became damp. I had to wear damp clothes to the airport. Surfaces in room felt damp, too. Worst part was the airport shuttle. When I arrived on 8/9, II signed up for 4 am shuttle departure (I was told by desk person that MKE TSA check doesn't open until 4 am) on 8/11. I went out to the shuttle at 3:45 am and it was full. If I had to wait for it to come back, I would likely miss my 5:15 flight. If the list was full, they should have added another time - I would have gone at 3:30! Thankfully, one group of people said they would wait for the next shuttle because their flight was later, but the hotel staff had no help to offer. I even checked at the desk last night to make sure I was on the list for 4:00 am. At that time, they said there was another party on the list, so I think they had people trying to go who hadn't sighed up ahead of time. Anyhow, just VERY frustrating, so make sure you plan the shuttle a bit earlier than necessary.

Room wasn’t ready at check in time. Incredibly loud AC and TV was poor.

The staff was very friendly and helpful when I was going to be a day late. The property was very clean!