Stayable Lakeland

They had no extra towels or rags or toilet paper. They staff is never there to help. Got locked out and it took time to get back in. They charged me twice and didn’t answer the phone so Expedia could give me my refund. The lady is rude and pregnant. They don’t have enough staff and need to hire more people.

The room was dirty. The kind of dirty that makes you not want to touch anything. The bed was clean and comfortable. There was no trash can in our room. The TV didn't ever work.I had paid for a room for our friend who had to have surgery and couldn't come. The desk wouldn't let me use the room for anyone else or even answer hotels.com when they called to request a refund for his room. I know it was non-refundable but have had good luck in the past when there has been circumstances beyond my control. We were there for 5 days. Nothing was done to refresh the room. No fresh towels. The beautiful pool was locked up. Our $100.00 damage fee was not refunded. I hope everyone's experience was not that horrible. The hotel could be nice with just a little customer service and soap and water.

A picture is worth a thousand words, and the images of the room my family and I were assigned just weeks ago speak volumes. Based on our experience, we departed after spending less than two hours in the room during our five-day, four-night reservation. Therefore, I recommend considering an alternative hotel that offers more value for a comparable price. This establishment lacks a welcoming atmosphere; from the initial interaction in the lobby, the so-called 'manager' does not seem inclined to engage with guests. While the staff member who assisted with check-in was kind and attentive. Yes, I had to wait to check in for my "party" to be present like waiting on a table at a restaurant. The drive to the room instilled a sense of urgency to secure the door and conceal even the pennies in my cup holder. Upon entering the room, it was evident that cleanliness was not a priority, with dirt present on the windows and walls, literally, "from the window to the walls". When considering hotel options, safety should be a priority; this establishment falls short. The absence of surveillance cameras raises concerns. Overall atmosphere is uninviting. Comfort is another critical factor, and this location fails as well. One cannot help but feel unclean, like pests lurking or something might fall from the ceiling at any moment. Value offered here is lacking. In comparison, the Howard Johnson by Wyndham is similar price point but offers better amenities, more safety, and a cleaner environment.

Checked in had no towels in room was told they didnt have clean towels and would bring them as soon as possible. Went to office the next day at 5 still no towels the girls in the office were extremely rude when i asked for towels said still none clean. Finally got towels around 8 after already being there for 24 hrs. Tried to access pool was told it was closed they were eaiti g for parts which was not disclosed upon booking or check in because would have booked elsewhere. Have attempted to reach management several times but noone answers phones at property have to text and the response has been there is no management to speak with. Bed was hard and uncomfortable had a king bed with 2 flat pillows asked if we could have 2 more pillows there were none just an all around unpleasant experience.