Stayable Lakeland

Room was too small nothing like the picture, I ask to get a room with more space, they did give me a new room but did not had curtains on the windows or bathroom the microwave did not work and I was going to stay for 10 days I checked out before because all of this and plus WiFi didn’t work and they told me they don’t clean the room until you check out it doesn’t matter how long your stay is

The bathroom wasn't clean, mildew ceilings and walls

I had to check out earlier due to not feeling safe at the hotel. Too many people hanging outside the rooms smoking marihuana and drinking.

First, upon arrival, you better hope the front desk agent isnt on her break. Or, your locked out for an hour. To check in, you must fill the paperwork out, go look at the room, then COME BACK to complete the check in process. Her attitude and attention to the customers before me, led me to understand that I was ‘On my own’ for this stay. I ordered 1 king bed, non smoking I got 2 beds. 1 made to sleep. 1 bed with just a comforter, and 2 pillow with NO Pillow cases. This place smelled like they took the ash trays out, and called it “non smoking.” It smelled like a meth lab. No chair No table no closet or any place to hang ANYTHING. No towel racks 1 kitchen trash can with no liner and dirty QTips at the bottom. Toilet was dirty. Shower was dirty. I went and got cleaning stuff and cleaned myself, and hit the room with a can of Fabreeze. Dogs barking. Kids screaming. Dont stay here unless you have “no other alternative” Or paying by the hour to smash hookers.

The location. It had a good microwave/oven ( sadly we didn't need it)

Where to start! OMG 😱. Firstly, the Reception Desk was not staffed and so the main entrance door was locked. It took nearly 30mins to raise someone (felt sorry for her doing many jobs the day staff should have done). Room floor was dirty. Bathroom had dark long head-hair (and body hair) on the floor. No plugs for Bath or Sink (I'd chosen room for the bath!) TV looked great - rocket science to set it up and it didn't connect? 😞 Went back to reception lady and she said it was now a 'maintenance' issue for the next day - so no TV for us. A dreadful last night of our Florida holiday. Considering the bad service from this company I requested an extra one hour add on the following morning...... sadly Customer Service, and trying to make amends was also lacking.

No staff support for the issues I had with the TV. despite asking. Never got it working. Although clean the room needed modernisation and it was showing its age.