Andana Resort

Need to improve the restaurant menu and services..

My family booked 3 rooms with pool access for a weekend trip and to be honest, we expected much of this resort since their rates are high. Don't get me wrong, the place looks really good probably a very insta-worthy resort. However, who cares if it looks good if they have poor management which led to a very unpleasant stay. We had to wait 2-3 hours past check-in time because the rooms are not yet ready. Their excuse is that they had a number of guest stayed the day before who checked out late and they were under staffed as well. So much for relaxing and relieving stress. After checking in, we went for a swim and right after swimming, we decided to eat snacks at their restaurant. It was about 4pm and to our surprise, the resto was closed and we weren't allowed to order food since their kitchen is already prepping for the dinner buffet. I mean, what will the guests do then? Wait for dinner time in order to eat? They didn't even mention all of this upon checking in. Another thing is their breakfast buffet. For a resort to charge that amount for a night and serve so-so dishes is so disappointing. No bacon,sausage in sight. Not exaggerating but I'd rather go for other budget hotel's plated meal than what they offered. Felt sorry for the other foreign guests. To summarize it all, I think their price is way too much and it was totally not worth the money. They really need to work on handling their bookings and might as well add more staff to better get a hold of their operation.

Enjoyed our stay.

Amazing staff

The staff at the reception area were very welcoming. The management also went out of their way to meet our needs including transportation to and from the wharf. Our stay was very memorable. We enjoyed our suite, the pool and the beach. The buffet breakfast was also hearty. We will definitely be back!

Didn’t like the food, it’s a bit pricey and not that good. Though the breakfast buffet is quite ok, at least.

Pool and view

Place was beautiful however amenities and staff were very poor. Staff lacked hospitality training. They seemed sad and not very accomodating. Food was not very exciting. Mangoes were over riped and cut into very small pieces. Pool was okay, quite big. Rooms were alright, however had to asked for hand towels as there were non in the room. Aircon was very good though. Overall not that impressed.

The place itself is where you want to relax and chill,amazing! The staff needs to be trained more,no amnities yet,the foods are terrible and very expensive,I guess because it's a newly opened place,housekeeping is nowhere to be found when you need something,front desks are not vey organize and should learned how to wlcome the guests properly,some are rude,but it was a very nice place for families and friends to go to....

We liked the place,its comfy and nice set up..:)