Canopy by Hilton Madrid Castellana

The air con in my room did not work for most of my stay. The lights did not work for the first day. I had to complain multiple times until anything happened. Overall communication very poor

The location, the design and rooftop amenities.

Only two people for check in and a long line

Nothing

The service was unprofessional, and the price was very high for this level of service. It's located between buildings, and cars can't reach the door. Delivery drivers might make mistakes because the hotel's location isn't clearly marked. They also set off a false alarm early in the morning, waking me up and causing me distress. The pool is small and doesn't match the pictures. I didn't enjoy this hotel at all, and it didn't live up to my expectations, despite choosing the photos and accepting the high price because I expected it to be excellent. I was very disappointed.

proche du Stade, rooftop avec vu exceptionnelle,

Todo muy correcto. Las vistas estupendas. Lo que esperábamos.

El no poder abrir un hueco de ventana por la noche, es necesario todo el rato climatizar. Entendemos que es por la altura. La conexión con el parking público no funcionaba

De ligging en het zwembad

The breakfast was excellent. The rooms were clean.

On a Saturday afternoon they filled all the plant pots in the whole hotel with manure. It stunk of faeces. People were gagging, holding their noses. We couldn't eat in the restaurant we'd booked. Had unpleasant exchanges with the front desk staff more than once. The windows don't open at all in any of the rooms in the hotel it's claustrophobic. There's a club outside, at 5am everyday even on weekdays, everyone leaves the club shouting, chanting. Myself and all my colleagues woke up at 5 every day.

Excelente ubicación, servicios de calidad

Satisfecha con todos los servicios

Location-wise, it's about a ten-minute walk from Nuevos Ministerios, which has both metro and cercanías connections - handy for the airport. The immediate surroundings are fairly corporate: there's an El Corte Inglés nearby, but otherwise this feels like a hotel aimed at business travellers with offices in the area rather than tourists looking to explore the city. I chose a room with digital check-in (I like to be away from the elevators) but this apparently doesn't work because they have to check your ID under Spanish law. Why provide the option then? I was allocated a better room (supposedly) but it had a broken air conditioner - it kept turning itself off immediately after being turned on. The hotel was fully booked with no maintenance staff available, so to their credit they did find me an alternative room. The replacement AC worked but reset itself to 22C periodically overnight due to a motion sensor. This didn't affect my sleep, but is worth bearing in mind if you run very hot. The staff interactions were disappointing. When I raised the AC issue, the move to a new room was handled without any apology and with a distinct air of inconvenience on their part rather than mine. Separately, I was initially told the daily tasting session (a free drink between 6-7pm) wasn't available, only to be grudgingly offered a glass of wine when I questioned why it's still being advertised. At this price point you'd expect both reliable air conditioning and courteous staff. On the plus side, the small rooftop pool (open seasonally) was a nice touch - just note it closes at 7pm. Rooms are comfortable and seem to be brand new, but are on the small side.