Comfort Suites Lewisville - Dallas

the location was good and clean

could have had heavier blanket on bed.

The beds were very comfortable. Overall stay was very good. Could use a little more detail in cleaning elevator and bathroom sinks. The hotel was very quiet and had a wonderful night of sleep.

Great location for area we were visiting.

The walk-in shower had no curtain and no curtain rod. The water from the shower ran all over the bathroom floor, making it dangerously slippery. I am 80 years old and recovering from a broken hip. The floor was so slippery after my shower that I came close to slipping and falling in the bathroom. The only way I was able to avoid falling was to spread out all the towels provided onto the wet floor. That meant I had no extra towels to use the next day.

Not clean, not dirty, just ok. Rooms musty and need work. Feels/looks like 1/2 rate construction.

Clunky sounding elevator, door dragged on tile floor, top lock was broken off, toilet seat wasn’t clean, rip at end of sheet, curtains had rips, sun-blocking curtain wasn’t installed but rather was leaning against the wall (hazard for our toddler!), a/c was wasn’t working properly all night, breakfast was included but nobody was refilling items or keeping it clean, stains all over dining room carpet, none of the tables were cleaned off after use, and finally, they required a $50 deposit which I’m afraid they’re going to keep because of the tears that were already present in our room. There were no bugs visible but it’s definitely past its prime and hasn’t had good upkeep. Overpriced for what you get. $140 was too much for this place.

Broken bathroom door and smells of drugs

It was filthy. I didn’t feel comfortable at all but for to the nature of our last movie trip and limited availability in the area, I had no choice.

I didn’t like the fact that the juice machine only had water, the pool was closed and beyond filthy.. cover the whole door so guests won’t have to see it. It’s very outdated, everything was old, they can’t even charge snacks to your room, you have to pay when you take it from the snack area. The staff was not very friendly upon arrival but over the course of a couple days, they were more friendly. I feel that was because I started questioning where the manager was. Also when we arrived the room we were given was not clean. It looked like someone had just checked out. Dirty towels & bed linens everywhere. I told the staff and he asked me was I sure. I just got in town at 4 am with luggage to carry…do you think I’d come back downstairs at that time of the morning as a joke?? They don’t have any accommodations for vegan or clean eating customers. It was just awful. I wouldn’t stay at this location ever again.

Door was broken, ceiling was leaking water above the shower head, walls damaged, holes in the carpet.

Location

Pool was not open. Gym closed. Breakfast was terrible. Room not clean. Employee was rude. Tv reception terrible.

Location.

Premises and room not clean, elevator not working, it had roaches in the bathroom, we took a shower and did not end up staying for the night.