Albuquerque Marriott Pyramid North

The property was under renovation and was priced as if it wasn't while there was no notice while booking. The TV would turn itself back on after being turned off. I had a cockroach in my room. The internet did not connect. I was given a voucher for food, that I was initially told was good for only food, but when I went to breakfast I was told it was only good for dinner.

6/11/25 - As per other reviews, this hotel is undergoing renovations. Fine. I’m here for a three day district atty conference (yes, I’m an attorney). I’m on the tenth floor. The A/C is not working. I spent a miserable night in a 77 degree room. The HVAC is just pushing air, ZERO cooling going on. I notified the front desk at 7:45 am of the issue. The morning auditor wrote it on her sheet for engineering to look at. Went up at lunch, still no fix. I notified the front desk AGAIN. They wrote it down AGAIN. Checked on it during break at 3 pm, still not fixed. They were going to call their “expert” engineer to look at it. I told them I would check back at 5 after seminars were completed. I checked with desk and I think they made something up, because they said their “only available engineer to handle all the problems” (I’ve heard many- from drywall dust to putting people in unfinished/incomplete rooms) did the best he could to make it work. Said engineer stated he found air in the line and got it down to 67 degrees and blamed the plumbers who maybe crossed the lines up. So I went back up to the room and guess what the temperature is? If you guessed a balmy 77, you are correct! NOTHING has been done to remedy the problem. I did finally demand a couple fans to try to get the temp down and at least make it tolerable. I was able to get the temp down to 72 by the late evening once I was able to open the window a smidge (had a stopper on the window rail, so could only open 6 inches due to being on the 10th floor) I informed the manager that I will not be sleeping in a 77 degree room and he stated he could not do anything because they were at 100% capacity. This hotel should be closed down during reno as there appear to be many safety hazards inside and outside the facility with the cherry picker lifts in the driveway near the entrance, painters several floors up painting the outside, and flooring, overhead construction areas only marginally barricaded. Not to mention "Stairwell closed due to construction" (on the 10th floor stairwell) = frightening if there were to be a fire and the elevators went out. I'm sure this violates fire codes or division of safety & health rules. DO NOT BOOK THIS HOTEL!

Incredible stay even though the hotel is under renovation. Breakfast was delicious with great service. Everyone we met was so nice and helpful. On our way to the lobby to check out, we ended up in a service elevator and on the wrong floor with our luggage cart. A very nice gentleman, one of the workers, took the time to escort us to the correct elevator and to the lobby. Room was new and beautiful. Great view out the 6th floor window. The only issue I would mention is each TV program we tried to watch the program buffered.

The property is u see major construction and amenities are not available but they still charge things like parking. I was bit told about parking charges but they charged the credit card I used specifically for incidentals.

The construction started early in the mornings and the drilling noise were extremely loud. The construction crews using the one functioning elevator, so we had to wait and or take the staircase down. The pool was unavailable due to the construction. The starbucks wasn't open despite being told that they would be. Overall not a good experience. Plus they charge for parking, $10/ day.

The Marriot website and expedia never mentioned that the hotel is under renovations! We only found out upon chec

When I made the reservation it never stated hotel is under construction. I stayed in to rest on the 3rd floor and ALL of the 4th floor was getting remodeled. As my family and I tried to rest and watch tv all we could hear was drilling and for $200 a night it was not worth it. I won’t be staying there again.

Booked a room on points, on-line, day of stay needing a spot to stay on an unplanned layover due to car trouble. Got a phone call about 8 PM on my way where I was "offered the opportunity to reclaim my points". Meaning, they were cancelling my reservation. The poor girl who had to make the call. She knew it was horse crap and hopefully can find a job working under better management.

Property under renovation, pool was closed, I think because I used hotels.com they put me in one of the unrenovated rooms, then I overheard other guests in the lounge bragging about being in one of the renovated floors/rooms. The AC was not working despite them "fixing it" twice, had a non-working outlet in the bathroom, the security device was missing from the door and the nightstand lamp switch broke when I tried to turn it off. They charge $10 for parking in an open, unsecured lot.