Albuquerque Marriott Pyramid North

The updated rooms were very nice. Staff was very welcoming when I arrived.

We did have an incident and we had to keep being the ones to see what was the next step or get information. Oh and the pool was closed… so sad

Windows wrapped in plastic, unknown construction communication, no lobby area (all under construction). Expedia did not communicate this!

The front desk staff was top shelf. Restaurant staff, not so much. The facility was undergoing renovations, which I understand is difficult to do while still accommodating guests. My issue is that I was not made aware of this until we arrived. I felt like I was the victim of a bait and switch con. Other than the staff, it was a horrible experience.

We had an extremely disappointing experience with this hotel before our stay even began. We had booked a room for our daughter’s State HOSA competition, which was scheduled for the weekend. Upon arrival in town—several hours ahead of check-in—we stopped by the hotel to ask about the possibility of checking in early. Despite being physically present and speaking with staff, we were not informed of any issues with room availability at that time. Later, just before check-in, we received a call stating that our reservation had to be canceled due to ongoing construction and a lack of available rooms. It was incredibly frustrating to learn this after we had already waited for hours and had been at the hotel earlier without any mention of this issue. What’s even more concerning is the lack of transparency and professionalism throughout the process. If the hotel was aware of overbooking or construction-related limitations, that information should have been communicated upfront—especially when we inquired directly. Additionally, although payment is taken immediately upon booking, the refund process is unnecessarily complicated and inconvenient for the guest, especially when the cancellation was entirely due to the hotel’s oversight. Unfortunately, I cannot recommend this hotel based on this experience.

this is a very dated property in the middle of a very long renovation. Had I known how run down it was I would have stayed elsewhere.

Property is under renovation, they don’t let you know that.

Awesome customer service

The stay was not what i expected. Renovation and rude workers and loud noises. My heater was not working

Under construction. Noisy until after 5:00 pm. No USB outlets. Bathrooms do not have ventilation fans. Uncomfortable beds. Heater, fan was very noisy and couldn’t sleep with it on, even after they sent someone to repair it. Not worth the price, maybe it will be better after construction/remodeling is complete. No vending machines.