I want to share this review so other people, especially women and people with children, can make informed decisions about staying at the Thesis Hotel Miami. The hotel manager, HR director, and other staff at this hotel harassed and threatened me the last time I stayed there. I was a frequent guest at this hotel, several times for well over a year, and sometimes stayed for long periods of time; I thought the people were lovely, good location, etc. I have no idea why the hotel manager and some of his staff decided to treat me this way, and it was horrific. On a random day during my stay, I began getting bizarre, repetitive phone calls demanding I come downstairs to 'pay my bill,' which I didn't understand, they had my card on file, so I told them no problem and I'd come downstairs after my business calls. Then, out of the blue, the hotel manager came to my hotel room and started yelling at me, waving papers in my face, demanding I come downstairs to, again, 'pay.' His behavior was so odd and concerning I decided I was going to check out and go elsewhere. When I got to the lobby, I began to notice the HR director and another man watching and following me. When I asked the HR director if he worked at the hotel (I didn't know if he did at the time) and what his name was, he told me that he would not tell me and that he would not tell me his name, he got in my face, told me to be quiet "or else," and threw his head back and laughed. There were other people in the lobby at the time, and I took shelter with them. I then gave the front desk my credit card so I could safely leave. They charged my credit card thousands of dollars. I didn't get to look over the folio first, and it turned out to be wrong anyhow. This was the hotel manager and HR director et al of the Thesis Hotel. This is documented. Hilton has not taken accountability for these people's behavior, and they did not respond to my outreach about this incident until I said I was going to notify my credit card and cc'd my attorney, and then they sent me a CYA/template-like non-response. I later learned those involved at the hotel outright lied and defamed me in their communications as well, rather than, again, taking accountability for the way they treated me. It's been hurtful. The hotel has not refunded my money from that charge, and has not acknowledged nor apologized for this violating, unacceptable experience. This is a hotel, where people are supposed to feel safe closing their doors and going to sleep. And to my knowledge this hotel is still being run by these men, and the people who lie about and excuse this predatory behavior. I didn't want to be treated this way, and I don't want someone else to be treated this way. This hotel seemingly caters to families and students at UM. This was and is just egregiously unacceptable - violent, coercive, intimidating, wrong - and it is incongruent with a professional hotel operation. They ought to do better, to put it lightly. I'd strongly suggest finding somewhere else to stay.
p.s. - I think it's worth mentioning that on one of my first stays at the Thesis, a while ago, there was seemingly a domestic violence dispute happening in a room down the hall. Yelling, loud noises. It was scary. I've seen other people comment on a similar experience. I called the front desk repeatedly and there were abysmal efforts to address it, to make calls, to establish safety. I put this in writing to the same hotel manager and his then-team at the time (and those folks were responsive), but I never got a direct response from him about my concern. It was just odd.
US