Hotel Louisville

We stayed here for the festival and while I can put up with most things, this place was frustrating. Now I can give the benefit of the doubt and say that the basics were covered. Hot water, fresh towels, and even free complementary breakfast each day. The ladies that served breakfast and handled day time cleaning within the hotel room were very nice. However, that’s where the positives end. I found it very frustrating that there wasn’t any consistent front desk staffing at night; yet there’s security staff everywhere. I feel like perhaps there’s room for cross training with how many staff members were lingering around and how many customers needed help; because it definetly wasn’t just us lingering around the lobby, waiting for someone to help us. On top of that we were having constant key card issues, which resulted in us having to go downstairs every day of our trip and get them reset for our door. There was a constant smell of wet sewage or perhaps mildew in the lobby. And we actually chose to check out a day early because my roommate felt that it was making her sick as the trip progressed. I recognize that this place has an overarching mission to help those who have difficulties finding work, and I appreciate it. But this place just comes across as very disorganized and unfriendly. I wouldn’t recommend it unless you have no other options.

This property was not advertised as a homeless shelter. We had individuals constantly stopping us for money inside and outside. The buffet advertised online did not exist and breakfast was not an option. You were fed as if you were in a soup kitchen. The air conditioner leaked and dumped water in the closet soaking all of our clothes. We were going to a timed concert and just had to have the clothes dried. They smelled rusty and burned by the time we go them back. The advertising is not the fault of the hotel. However, it should be noted the place has a bar at night where people were often intoxicated and security would have to escort us around. It was a lot of money not to know these things up front.

The picture in the listing seem to be old. Definitely could use an overhaul. We got stained towels one night, but did have good hot water. Overall staff was nice and it served the purpose of a place to sleep for a few hours. I would probably stay again

The stinkest hotel I've ever been in. Smelled like throw up/vomrrÿyy

Good Breakfast

Dirty

I think the property is doing a lot of good things for the community, And once I was there and experienced what they were doing everything felt safe and accounted for, however it was a bit of a surprise upon arrival. And I am rather open minded regarding homeless folks. I don't know that others would feel safe.

It’s a very old building. But the rooms are spacious, clean, and have good views. The people are kind. Breakfast is decent and made fresh.

Decent place. Old building. But rooms are nice enough. Decent breakfast.

Found a bed bug in my room