Hotel Louisville

The pictures on this website and the description are not even close to accurate. Broken windows in rooms. Checking in is a whole ordeal and the front desk treated us like we had done something wrong. This is also some kind of second chance living facility as well which is not mentioned either. If you are reading this review KEEP LOOKING

Difficult area and situation. I wish the organization and hotel all the best. Gave me refund after issues highlighted.

It’s a hotel for transients

This was by far the worst hotel experience in my life. First, the first room I was put in smelled like someone had been smoking in there for weeks. They came up and verified that it did smell like smoke and so they came up and sprayed with with Lysol. That Fragrance combined with the smoke was horrendous. They finally found me a new room after 2 hours. The second room didn’t smell like smoke but had a musky smell. The air conditioning couldn’t be turned off and ran the whole night. I was freezing to death and Alli had was a tiny paper think blanket. In the morning there was NO water pressure and NO hot water, on top of that after getting into the shower, I had NO toiletries. When I got out of the shower, I had no hair dryer. I tried to call downstairs but the phone didn’t work. Then I had no ironing board nor iron. And when the iron they gave me, when I put water in it and placed it on my white pants, the water all leaked out and tons of black residues got on my white pants. I went down to tell them of all the situation and they apologized and said they would tell the manager. Manager never called me at all. And each time I left my room I would hang a do not disturb sign and despite the sign being on the door, housekeeping took the sign off and went into my room and cleaned it. I was there for 5 days and felt so locked in with no choice. I finally left on a Sunday and the following day, Monday, a manager called me and left a message. I called back and since then, no one calle

It looked like a drug hotel. It had a smell in the lobby. The furniture was old and dusty. The one good thing is that I didn't see any bugs.

I understand its Christian based morals of giving everyone a chance, however I would have liked to know this prior to booking. Property is not only a hotel it has many functions, a half way house, consoling for different types of groups, and long term residence for those in need. Each floor served a different role.

This hotel, rated 3 star by Expedia, is a not-for-profit government subsidized short term residence hotel for homeless and underprivileged people. The staff is wonderful and goes beyond what one would expect to please, but the facility IS NOT 3-star.

Lots of Emergency activity all night long. We were city center and near the Freeway so that noise was to be expected. The bed was so comfortable I fell right back to sleep.

The desk clerk was helpful, but I trouble with the AC which was noisyj

Laid back place with very nice staff.