Comfort Suites West Jacksonville

Location was great.

The place needs a COMPLETE UPDATE. It was dirty; not well kept. We did not eat breakfast even though it was included due to cleanliness. Bed was fine rooms and hallways and elevator need a good cleaning! Please update & clean it up!!

The elevator went down in which it was already dangerously shaking!I had my elderly mom with me so it was a inconvenience for her and me to have to use stairs from the third floor the elevator didn’t get repaired still while we was there that was very disturbing the weather was 28 degrees the stairs led us out by the pool instead of the hotel lobby very disappointing

LIMPIEZA /TRATO DE LOS EMPLEADOS

Breakfast was good and fully attended

They're joining rooms we were given did not work one door was shoved completely closed unable to open the room that we were in did not have hot water we had to go to the room next door to shower we could not be separate and together at the same time we all had to crowd in one room very cold went to leave there was baby vomit and the elevator floor reported it and it remained there the whole time till after we left ducks everywhere got to be careful watch out they are mean.

Bathroom was renovated

My reservation was for July 12,2025 checkout Sunday July 13,2025 prior to booking reservations on line I called the hotel I stated it’s after 2 am online it’s not allowing me to purchase on July 11,2025 because technically at this time it is officially July12,2025 she stated to me that she can allow us us to check in early she can accommodate us with the time just book online which I did. How about on July 12,2925 that night we arrive at hotel just to go up to room keep card not allowing access to room go to front desk to see why card not working and the same person checked us in that night lied about our reservation when my reservation clearly stated July 12.2925 check out Sunday July 13,2925. I have no problem on paying but at the time of check in she could have said I need to charge you for 2 days instead of throwing our belongings in bags or simply contacted me by phone if it was an issue. We were extremely tired only was visiting Jacksonville for a funeral on that Same Saturday we were not satisfied we lack of communication and her trying to charge me for 2 nd floor which was the floor they used for people traveling with animals and a security deposit I suggest that you train your staff properly don’t say one thing to customers because of her screw up we are the customers that had to suffer your hotel just lost us as future customers and relatives that highly recommend us to stay there because they always stay there when in town

Pet friendly

The room had a disinfectant smell - had to out and buy 2 candles to sleep !!!

Service from staff

Smell