Spark by Hilton Atlanta Airport South College Park

The WORST hotel we have stayed at. We paid for a room and checked in online during a storm that delayed over 12.000 flights. We took an uber to the hotel at 3:40 am and our FULLY paid room was given away. We paid for a room we were not able to use. The lobby was full of families that were treated the same way. We were told to call Hilton and take it up with them. Awful service. The manager is rude, very unprofessional and had very poor communication and costumer service skills.

I was skeptical at first of staying at a Spark By Hilton property. However, my skepticism changed after I arrived at the hotel. First of all, I'd like to give a shout-out to the very kind staff, including but not limited to Benny. When I was looking at the reviews for this hotel, I saw other positive reviews regarding Benny. I'd also like to recognize other staff members, but I don't remember their names from the top of my head, especially the night staff who helped me with getting late night coffee from the 24 hour coffee service and other items. My room was clean and comfortable. While I enjoyed my stay at the hotel, some things need improvement. For example, the elevator has some buttons that aren't brailled. The doors of the elevators need some help as well. The fitness center also needs improvement, including the treadmill that didn't work. All and all, this is a good hotel! I'll add it to my list of places that I'll be staying at when I'm back in Atlanta.

I unfortunately have to start this review with one of the most odd experiences I’ve ever had at a hotel checking in and I travel A LOT all over the world. Being a Diamond Member I’ve never seen this at ANY Hilton property. When I arrived the front desk manager was checking in about 4 of us. Rather than check each one in individually and give us our room keys, the manager checked us in then instructed us to go to our floors and wait for him. Like a cattle heard. Calling out everyones last names and floors. I was on the 4th floor so I was the last one. This has now been 30 minutes since I arrived at the property and I’m still not to my room. When the front desk manager finally arrived I asked if this was the hotel policy or safety measure to be escorted to our rooms, have our rooms opened before we’re given our room keys. He stated “we’re transiting from a different hotel and we have to use the master key to unlock your room before your key will work….and yes it’s a safety measure” I had just stayed at this property not even 2 weeks ago and no such thing was in place. At that time I received my key at the front desk and went to my room. I informed the front desk manager of this and he just walked away. This experience was beyond odd to me and I have never had this. Almost like I wasn’t trusted or being a kid taken to their room. Fast forward to now 1130pm, I’m awaken by loud music, loud TV by the room next to me. I have an early flight the next morning, I called down to the front desk to ask if they would contact the room next to me. Same individual who had to escort me to my room responded with “they’re paying customers and it’s not that late” Now it’s 430am, same room next to me has music blasting while in the shower. I head down to the fitness center. The hotel has a peloton bike which is a great feature, however the manager never activated the bike so it’s useless and can not be used until they activate the bike. In all this is a renovated budget hotel very close to the domestic terminal at ATL and somewhere to just lay your head.

The staff very friendly and professional Simple and elegant decor throughout like a boutique hotel. The rooms very comfortable. Recommend upgrading the bath tub to a walk in shower.

Great

Amazing staff

The hotel is conveniently located close to the International Airport in Atlanta, however its location also places it in the airport fly path resulting in lots of airplane noise (recommend ear plugs). The hotel is basic but was clean. Breakfast area was comfortable and served complimentary juice, yogurt, dry cereal, instant oats, oranges, bagels, boiled eggs, and muffins. Coffee (decaf and regular and hot water) is in the lobby beside the front desk. Onsite parking is available for a fee. The rooms are basic with no microwave, coffee pot or drinking glasses of any kind. There is an iron and ironing board and toiletries are in large refillable containers (shampoo, conditioner, body gel, lotion and hand soap). The in room refrigerator is the very small version with limited space and no freezer section. The bed was comfortable and wifi worked well. The shower had good pressure and plenty of hot water. Appreciated the water filter dispenser in the lobby. Enjoyed having coat hooks on the wall for our jackets. Aside from the airplane noise, the hotel itself was quiet. Very disappointed to have 1 ply toilet paper in the washroom. Check in was probably one of the slowest we have encountered in our travels over the years (we arrived around 7 pm so not peak check in time). In the morning I waited for close to 15 minutes for the empty yogurt dispenser to be refilled after I asked them to do so. One of the rooms we booked had an empty shampoo dispenser and the conditioner was on the bathroom vanity instead of inside the shower (highly inconvenient once you are in the shower).

Excelent customer service and very helpful

Staff was great and management even better, above and beyond thanks Bennie

Spotless rooms and excellent service