Hilton Tapestry Collection, Hotel Don Fernando De Taos

didn't like restaurant facility.

Internet was not fast. No smart tv. Had to step into the shower to turn it on which means you get hit first with freezing water. Overall, just okay.

I've stayed at Don Fernando before, and had a very pleasant time, which is why I returned for a few nights this September. In my other stay, the bed had a comforter / duvet on it, which traps warmth as you sleep, so as your body temperature drops during sleep, you stay warm. On this stay, the bed had only one thin blanket on it, which was not sufficient -- the weather in Taos goes down to the 40s F. at night by September. I was going to ask for another blanket, but doubted that would help -- still too light for the weather. So I had to keep the heater on, which made the room too warm at times, and put extra bed pillows on and around me for warmth. Last time I stayed at the hotel, the indoor pool was nicely heated. It didn't feel heated at all this time -- the water was cold. The maid also didn't get to my room either day that I stayed there (I was there for two nights). I doubt this was her fault. This happened at another Hilton-owned hotel I stayed at over the summer. They clearly didn't have enough maids working for them. These strike me as money-saving actions on the part of the hotel, which is a shame, because it discourages return stays. The staff was very pleasant and helpful. But the things I mention above were a letdown.

Internet great. Grounds gravel. Staff tried to give us a room on the first floor on the highway and told us if we looked in it we would have to stay in it. We insisted on a better room which was available even though they said there were no other rooms available. She said she assumed we would want a first floor. Seemed agist.

The outdoors is very peaceful!! The rooms are clean and neat!!

Customer service was poor @ best.. Price too high for experience, decent pool but no hot tub. They wanted to charge me $3.00 for a hot water for wife's tea while rooms were over $200!! Sorry, doesn't work for me.

Outside of easy walking distance to shops. Coffee shop across the street. Food and drinks were mediocre and there was not much variety. At breakfast we just got the potatoes and werent given the selection of fruit. The staff were awesome. Room clean and quiet except some prankster pulled the fire alarm one night.

Two points: ordered coffee and pastry at the restaurant at 7:00 PM. Was given a coffee bag, as you find in your hotel room, in a small container with room temperature water. I asked for hot coffee and was told they don’t brew coffee in the evening. This is a Hilton hotel? Second point, a very loud motor was running near our room until around 11:00. Unable to locate the source. I requested another room, was denied. The front desk did not attempt to help us with this very annoying situation. After traveling all day we were hoping for a good nights sleep. This did not happen! The following morning we found the source of the noise coming from an area of the hotel near our room. We do not recommend this hotel.

Lovely place to stay. Lobby area is beautiful. Courtyard was great for visiting.

This hotel is wonderfully decorated in a Southwest luxury theme. There are bronze statues on the grounds. The large lobby offers several comfortable seating areas. It has the largest indoor hotel pool that I have ever seen. The main building has the lobby, lounge, Mirabel restaurant, 24 hr fitness center and pool. The hotel rooms and suites are in about 5 separate buildings with parking near each building. Sidewalks connect all buildings to the main building. As a Hilton Diamond member we received an upgrade to a 1 bedroom suite. The spacious rooms also had a Southwest theme. I especially liked the wall mural over the bed, the lit large mirror in the bathroom, the separate light up make up mirror and the copper bowl sink. The round decorated room keys were a nice detail All staff were professional and helpful especially Alisha at the front desk. We had good food and service at Mirabel restaurant for breakfast. I recommend the tres leches French toast with berries. We thoroughly enjoyed our 1 night stay and wish we could have stayed longer