The Verve Boston Natick, Tapestry Collection by Hilton

The room didn't have hot water. When taking a shower it was cold. When telling the staff the comment was" you should have called". No sorry or positive comment. I had to leave for appointment and no time for staff to fix hot water. My wife did not get a shower. I would expect hot water.

Debbie was great. She made she to serve all of us.

Location was convenient. Staff friendly.

No outdoor common areas. Beds uncomfortable. No free coffee. Breakfast not included or higher rate per night. Fitness center no ventilation, very hot, sun beams through the glass, some equipment out of order. Charged for in room bottled water. The facility definately not what I expected for a Hilton hotel. Cleaning staff removed my coffee tray and empty cans from my bedside table took my bottle return money option. They didnt leave enough toilet paper always had to ask.

Great Breakfast.

Nothing

Cool hotel. Attentive staff. Very comfortable beds! Excellent breakfast buffet and friendly helpful staff. We were impressed by the speed and attentiveness of the front desk staff in accommodating are needs. All in all one of the best stays we have ever experience!

Propriété, personnel, position, petit-déjeuner

Le clime fait trop de bruit. C’est le seule problème, sinon c’est 10/10

I thought the decor was fun and unexpected. A true ode to Pop Culture.

The price of drinks in the bar was pretty steep. I watched the second half of a basketball game in there, enjoyed myself but wasn't thrilled with the total of the bill.

La cama fue lo mejor del hotel junto con la ubicación

Desde el inicio, la recepcionista que nos recibió fue terrible, mal educada, descortés, no nos entregó las 2 habitaciones, si no que solo 1, le tuve que insistir para que entregara la otra habitación, después al día siguiente en el desayuno, descubrí que tampoco nos entregó los voucher de desayuno. Además, anoto mal el nombre de el otro huésped, por lo que no lograba conectarse a WIFI en la habitación. El desayuno, por el costo, de muy mala calidad, poca variedad, huevo frio, jugo de mala calidad. Deja mucho que desear. No realizaron la habitación el primer día, teniendo la habitación desocupada hasta las 16:00 hrs. No lo recomendaría.

The hotel has an eclectic vibe, the decor was fun. Theme should be carried into the room decor, as it was quite staid and uninteresting. Clean enough,

The vanilla smell in the entry, lobby was off putting, too cloying. No mention of the other amenities in the hotel, such as breakfast hours, pool, etc was offered at check in. Not even where to find the elevator, which was quite far from the desk. The climate control unit in the room was noisy and was woken up by the dumpster being emptied at 6 am. Overall stay was just acceptable, nothing exceptional.