Wyndham Chicago O'Hare

The room was very clean and comfy! The WiFi was ok, and the AC worked well.

The customer service was very hostile and not always the most helpful. The hotel met basic needs, but I'm glad we only stayed for one night.

Before booking the reservation, I called to ask if I could park for two nights despite having a reservation for one night. I was told that was fine. I also asked if I could park in front of the hotel vs. one of their extended lots, especially since I wasn't trying to do the park-and-fly deal. I was told I'd be able to. Yet upon arrival, the parking lot by the hotel was full. It was exactly as other reviewers mentioned it - the lot is mainly dominated by spots reserved by the restaurant next door or the hotel next door. There were shockingly few spots blocked off for hotel guests. All these spots were full, so guests were directed to the extended lot that they had to drive to and take a shuttle from. This was exactly what I was trying to avoid. Furthermore, they said I couldn't park for two nights because they were overbooked. I specifically chose this hotel because I was going to a concert at the arena and didn't want to deal with parking at the venue, so this was all very disappointing. The rooms themselves were okay, 6.5 out of 10. The location *is* great for those going to the arena, but I'd look into Fairfield Inn & Suites next time, which is in the same location but has more designated spots.

Not enough parkingd

Excellent location, friendly and helpful staff. The room was clean and comfortable.Ye location was the best part for me because it was really close to where I was going to. (Concert at Allstate Arena). Totally recommend this place.

The room was clean. The property is conveniently located near plenty of food options and only a short walk from the Allstate Arena.

The hotel showed obvious signs of age. There was damage to the walls/doors. The chair in my room was warped/sunken. The rooms are not at all sound proof. You can hear every single thing in the hallway or in any adjacent rooms. I resorted to keeping the fan on the AC unit on to drown it out. Check-in was speedy, but only because it was so uninformative. The clerk did not give me any information such as breakfast times, shuttle info, where my room was located, WiFi, etc. He took a card for incidentals but did not tell me the price of them. Opposite him, the housekeeping and shuttle staff were very friendly and helpful.

Hotel is outdated. Bathrooms are tiny, front desk VERY unwelcoming, mattresses very uncomfortable, HVAC was noisy, rat problem in parking lot at night.

Room was clean and the bed was comfortable.

The front desk girl who check me in was very rude and didn't have a name tag. She was verse terse with an unfriendly demeanor. She checked me in and then said there was a $15 dollar fee for my car. I said there was nothing on my reservation about a parking fee. She just said yes there was. I asked her where and she never responded. I went back to the reservation screen and there is nothing about a parking fee. as far as I'm concerned, They owe me $15. I would not have stayed there if i knew about the fee up front.

The location is great