Grand Royal Hotel O'Hare - Chicago

This place is completely run down and very dirty. Closet doors were missing, the shower was filthy as were the walls in the bathroom. The staff at the front desk were very nice...that was about the only good thing.

stil has Holiday INn signage on the building. Fintess center and poll not available. just ok even for the price Breakfast is below average. Shuttle ride was good

It took one hr for shuttle. No Wi-Fi all night in room. No pool no restaurant. The night manager Jack was very nice to us. There was not a sign that said Grand Royal. It says Holiday Inn. Don’t be fooled like we were. Very disappointed.

The signage says Holiday Inn, Tv and internet was poor. Breakfast limited. Exercise room under renovation. Low cost offsets

Hotel has a new name and was under construction, beds were comfy bathroom seemed clean but there were literal toenails in the corner of the room :(

I tried to call hotel to get their airport shuttle five times. No one answered. Took a cab arrived at hotel the girl was talking nonstop on phone with a friend (on speaker phone). She didn’t even look at us and handed us key. Checked into room and one of the beds looked like there was a “frolic” and bathroom had not been cleaned. Got another room (girl just handed us key..,didn’t look at us again. Room was ok. Got up to go to advertised breakfast (a couple of quick stop danish….no coffee.). Went to checkout and guy just said throw key in basket. We proceeded to catch”airport shuttle”. Two families with about 8 bags were ahead of us. “Shuttle” showed up….it was a Toyota Sienna that after filling with bags could only take two passengers. We chose to take another $30 cab back to airport. Worst hotel experience ever!

Bad service, rude staff Horrible breakfast They lost power and didn't have a generator even for the elevators 2 out of 4 nights without hot water No soap in the bathroom

They do have an airport shuttle which is a minivan. The shuttle driver was very kind and helpful. The front desk staff was kind. For the amount we paid the hotel could have been in better condition. The pool was empty so we couldn’t swim. The paint/wallpaper was peeling off the walls. The bathroom doors were warped, had bubbling paint and the corner of the door was bent upward. The overall upkeep of the hotel was in bad condition. Definitely not what you expect when you pay almost $400 for a stay. I wouldn’t stay here again for the price I paid. I would expect the conditions of this hotel from a cheap motel.

Staff were rude at desk and took card kept on having fault issues had to go down 4 times and room wasn’t clean or stock

Great