Grand Royal Hotel O'Hare - Chicago

I wish I could upload photo’s. There was a stain, that looked like body fluids, on what appeared to be unchanged already slept on filthy sheets. The shampoo was already open and partially used. The driver was unable to open the door to the back of the shuttle were the luggage was located. The driver asked my husband to lift bags over the plastic cage.

The staff was not polite

No restraunt or bar as advertised

This is no longer a Holiday Inn, it is the Grand Royal Hotel (or something like that). It is disgusting and ridiculous expensive. The hallway carpets are stained and smell like serious cigarette smoke. The first floor is the only ice machine on property. The place is a dump. Paid $400. to stay one night for about 8 hours after my flight was cancelled and I had to have a room. Everything around O'Hare was booked. Do not go to this place unless you like smells, bad towels, no soap, shampoo, etc., and unfriendly staff.

This was the best stay for the price I've had a Chicago Hotel. Sure a $600 a night room is nicer; in this price range though the cleanliness and friendliness + proximity can't be beat. Well done.

A bad system that got some my stuff lost

Walls are crumbling. Pool and gym did not work.

Front desk never answered the phone for the airport shuttle. Ended up having to purchase an uber, an expense I was trying to avoid and literally the ONLY reason I booked this hotel. ALSO upon check in I was given a room that wasn’t made up, towels and trash everywhere, towels all over.

The

I suppose the facility was simply not up to my standards, as it was a budget airport hotel. The staff was helpful and courteous. And I will say the bed was comfortable and clean. But the rest was unpleasant. The hotel was recently purchased, from my understanding, so there was a lot that was closed. The restaurant area was closed, and was kept dark at night where you walk by, feeling ominous and derelict. The bathroom was not very clean, with walls needing repainting, doors showing water damage, and I found hair on what should have been clean towels. The provided cups that were sealed in plastic for cleanliness, all had holes in the plastic, negating the point of keeping them clean. The elevator button for floor 2 didn’t light up, the emergency call door looked like it was pried open with a crowbar, and the registration for the elevator was from 2023 (which may be within code, I don’t know. But two years seems a lot, I thought they were annual). Lastly, which is not the hotel’s fault, there is just not much in the vicinity. GPS said there was a restaurant next door that was open, but it looks to be related to the hotel, and was closed. When I asked for nearby restaurants, the only options were fast food, nowhere to sit down and be waited upon. The only place in walking distance was a gas station convenience store directly next door, but very limited on what to buy. I hope they are able to make it a more pleasant experience with a cleaner facility and more welcoming feeling.