Grand Royal Hotel O'Hare - Chicago

Power was out and couldn’t check in. Fighting like hell to get my money back MONTHS later. Slept in my car and still have to pay. Worst service.

It was fine for a night... i reserved a room with a king bed and got put in one with 2 queens. Not a huge deal. The elevator was painfully slow, and the noises it made had me thinking about how im too young to die every time i got on it. There was only one bar of soap in the bathroom. Not enough towels. Oh, and the area on my floor clearly marked "ice machine" didnt have an ice machine. I had to go all the way back down to the ground floor for ice.

not horrible just would NOT recommend

Pics need to be updated need a lot of updates HOTEL close to airport but close to commercial buildings

Breakfast was simple, with cereal, donuts, yogurt, and fresh fruit. The building conditions are old and visible wear in flooring and ceilings in the hallway. The room was decent and it was quiet.

I always try to find the positive in every experience, but unfortunately, my stay at this hotel was disappointing. To start with a positive the shuttle service, although just a van, was very clean and the drivers were kind and professional. However, the hotel is advertised as "Grand Royal," yet still displays signage and branding from Holiday Inn, which was confusing. The lobby initially appeared nice, but as we walked toward the rooms, the decor shifted dramatically to a dated 1970s look with yellow wallpaper and an overall tired atmosphere. The room itself was a decent size, but what truly impacted our stay was the lack of housekeeping. We stayed for four days, and despite requesting daily at the front desk for our room to be cleaned, trash removed, and fresh towels provided, nothing was ever done. Each time, staff assured us it was noted and would be taken care of—but it never was. Another frustrating issue was the difficulty reaching the front desk by phone. I called multiple times while trying to locate the shuttle at the airport and couldn't get anyone to answer. Overall, this stay was more stressful than restful. While I appreciate the small positives, I would not recommend this hotel based on my experience

I liked they have a shuttle service to O’Hare Airport

the breakfast is the worse thing ever

The room was nice but under a make over. The bad was comfy.

Perfect location