Grand Royal Hotel O'Hare - Chicago

It was great, check in was quick and easy, the elevator was a little intimidating so I defaulted to the stairs. I’ve stayed in this hotel twice now but it’s very comfortable just unrenovated so don’t expect it to be luxurious but the water stays hot, the room was clean enough, the bed was comfy, and the AC worked that’s all I need on a business trip where the only thing I’m doing in the room is primarily sleeping anyways.

On arrival the member of staff who would not get off her cell phone could not find my reservation. Then when she did, she tried to tell me i had a double room booked. I said no i have a king suite. After a few minutes she confirmed that. Gave me the room cards and i went to see the room. I looked in an it was a box room with a king bed inside. Nothing like i had paid for or reserved.i went back to reception where the girl continued to use her phone on a call and then she gave me another room. I went to see that, walked all the way up there and the keys wouldn't work. I walked all the way downstairs again, told this rude girl the keys were not working and she re did them.. Again, she still would not get off her cell. I went back to the room and i was appalled by the room. There were wires coming out from the AC unit. The room looked and smelled dirty, musty. I went into the bathroom and i was greeted by the ceiling peeling off with mold and what appered to be a flood causing it from the room above. The toilet was broken and more wires coming out from the wall. I went back downstairs and i told the girl i would not be staying in that. She told me we would get a refund for the booking. Good as this place is a zham, a pit of dirt. The so called pool area is closed for maintenance, looks like it has been for years. Broken windows, Amazon boxes everywhere and Christmas stuff being stored. How plp say this place is nice is beyond my comprehension.

This was a hotel bought by someone who does not give a crap. Dirty, moldy. I scrubbed for a week when I got home

room was very clean and comfortable. all the staff were kind to me it's a little out dated and needs a little landscaping but the room was surprisingly modern and very nice and clean comfy bed!!

It was clean

No internet, smell in the room, noise, no pool, etc

Our stay was overall good. The hotel was purchased by Holiday Inn but we were not informed of the change so it was a little confusing. It must have been a recent move since the hotel seems to be under some renovations. Regardless, the stay was quiet and the bed was very comfortable. The area was safe and convenient for our stay. With some upgrades, the hotel would receive an additional star.

It’s not the same as expected looking at the online pictures.

The property was old and not maintained well. Ripped curtains in the room. Carpets were old and dirty with stains. Desk in the room was too filthy never cleaned its legs. Bathroom handle was broken. Bathroom has rust all over the bath tub. Health Hazard to live. They told us it’s going to be renovated soon.

There was a water leak on the ceiling. There was a storm and we had to use the trash can to stop from drenching the carpet. No shampoo nor conditioner in the rooms. Carpets were gross. Front desk was never present. Budget but not a pleasant place to stay.