Quality Inn Morganton Southeast

It was not a good stay. We waited for about 20 minutes in the lobby waiting on the staff to go look for batteires . Well this is what she told the people in front of us. There were 8 people trying to check in at the same time. We saw only 2 staff while we were there. When i made the reservations it clearly stated room was on 2nd floor. When I asked about this she said they didnt have staff to clean 2nd floor. Breakfast was limited. The juice machine did not work, coffee was cold when she brought more out. There was 3 hot trays for food but only 2 were filled. We were gone all day came back later on after supper. Air conditioner did not work but it had the night before. My husband went to front desk to ask for some help. He was told there was not a manager to call or a maintenance person to call. We loaded up our belongings and left to go home at 8pm. Also the curtain at the window was all torn and shredded. It was tied up in a big ugly knot. We will never stay here again.

The area does not feel safe. We tried calling the front desk Friday morning, but no one would answer the phone. The following morning we went to the front desk and asked for towels. When we got in late Saturday night, no fresh towels. I went to the front desk and she stated she could not get in to where the linens were. Finally, she told me she had two washcloths, and I could go to the weight room to get some "pool" towels there. Keep in mind, this was after midnight that i was having to walk the hotel grounds (all outside). I was literally frightened. The grounds are full of cigarette butts and i also smelled some "odd" odors as I was walking around. Also, the breakfast provided is very limited and is not good at all! We will never stay there again! Lights in the bathroom and over the sink are either broken or about to come off tge wall in the room, furniture is damaged, and we were made to put down a $100 deposit on our credit card. This was awful!!

comfortable and relaxing

nothing

Asked for a second set of towels and it took 2 days to receive. One towel each was not enough, we like to use two. The best part was the free breakfast.

Room was dirty. Sheets had hair on them.

It was close to our destination

It smelled like smoke, was not clean, WiFi issues and plumbing issues. We chose this hotel because of the breakfast option but once we see the room we immediately know we would be visiting the Waffle House across the street.

Filthy room outlets don’t work took 30 minutes to check in bathroom toilet seat was broken

Location was great. Near Interstate highway. Close to restaurants, gas stations, and coffee shop. Bed was comfortable. The furniture contemporary.

Old carpet that appeared unclean, art work had children's stickers tacked on, old tiling in tub surround made it appear dirty. Inner curtains torn and frayed on the window. Staff was cordial but not friendly or welcoming.