Clarion Pointe Hopkinsville near The Bruce Convention Center

The hotel is very run down and needs some TLC. We had booked for 3 nights to stay at this hotel to attend an event being held there. As we checked in we were told that we would not have hot water starting the afternoon of the second day of our reservation. By 5:00 a.m. the second day there was not any hot water. The place was so run down we did not eat the complimentary breakfast. The hotel did allow us to check out with a full refund for us to book at another hotel. When we attended our event the bar was not equipped to provide drinks and the bar tender was unable to make even the most standard drinks. I was thankful that our event was catered by someone other than the hotel. The women’s bathroom was dirty and the overhead light for the bathroom was sitting on a couch in front of the bathroom stalls. They allow families with pets to stay there for long periods of time and found out that most of the people staying there had been there for months. We will not be returning to stay at this hotel.

Easy to get to and in the middle of town.

Half of my TV channels didn’t work, we had absolutely no hot water at all and It was nothing but cold showers for days, the key cards had to be replaced nonstop, one of the outlets didn’t work.

The location met our needs- the staff tired to keep us informed but due to the fact we had gone thru a third party and booked with no cancellation we were at disadvantage as to what the hotel could do to assist us with the fact they had no hot water for the weekend and could not refund us for our stay!

The broiler went out and they were unable to get it repaired so we had no hot water during our stay!

After they were able to program two Card keys, which took them to attempts. We made it to our room to find it had not been properly cleaned. The smoke detector was hanging from the ceiling, covered in some kind of sticky goo and cockroach poop. There was trash in the drawers and coffee all in the coffee maker , AC had an inch gap all the way around it, allowing bugs, and dirt in the room. The room also had a very musty/damp, fell which later I discovered was because the fill valve in the commode was messed up, which would occasionally cause the toilet to overflow. I repaired this valve myself as it is a simple 30 second adjustment clearly showing after multiple issues noted in the room that the Maintenance staff if that is what you would call them didn’t know anything about what they were doing. Soap dispensers were left Empty in the shower. Yet they were full of mold and mildew the shower curtain was installed in properly and falling out of the wall The ice machine did not work the vending machine did not work the swimming pool/sauna/gym has been closed for over two years by the health department, so why that is still listed as something the Hotel offers. I would like to know. It was also a routine issue for keys to stop working. As I found out later from the biker club. That was also staying. There was because the hotel was deleting your keys, and giving them to other guest by mistake as multiple members of the biker gang walked in on other patriots of the Hotelby accident