Holiday Inn Louisville East - Hurstbourne by IHG

Room was clean, shower head pressure was not great. The entrance is rundown and looks a little sketchy at first.

Good place to stay at

There is a boarded up abandoned building that you must pass to reach entrance of hotel that is the same color as the holiday inn so at first appearance it is a part of holiday inn. There’s several water damaged areas in ceiling on the main floor of the hotel. After a 10-15 minute down pour of rain Saturday night I could hear a constant water drip on my window seal for the remainder of my stay which means there’s pour drainage and water was accumulated from somewhere up higher that the 4th floor. For average of $198.12 a night for 4 nights stay this was more of a $79 a night experience. Unacceptable for a Holiday Inn brand in my opinion.

Safe& Clean property

The staff was just about the only nice thing about this property. It was old dirty my thermostat was broken, got locked out of my room several times. The water pressure was terrible. And the abandoned building up against it when you pulled in looked like a scene out of a scary crime scene! They never came to clean my room and the cracks in the walls inside and out were an eyesore. At one point standing waiting for a car they were dumping rocks off of the roof right at the entrance. Terrible experience for my children and I!!

Location

Many lightbulbs were burned out. Asked for them to be replaced numerous times No working smoke detector, replaced batteries and unit still didn’t work. Offered new room but it was a pain to move as we both had back issues and were in a Handicapped room. Just disappointed overall , no maintenance worker there Sunday.

The 1st assigned room, the air/heating unit was visible in need of repair! Moved to a 2nd room with visible mode in the bathroom. (I have asthma) The windows can be opened, which was unusual, especially for our 1st floor room. The hotel is under construction. Maybe they need close and finish the repairs before booking to customers.

The staff and room were excellent. The black mold on the ceiling and crumbling walls were not great.

It was nice and big and comfortable

There was a lot of what look like water damage or black mold in the hotel