Crowne Plaza Phoenix Airport - PHX by IHG

The swimming pool was nice.

The dirt parking lot and the $15 daily parking fee

I had requested a walk-in shower if possible. Didn't get it.

After This Stay, You’ll Need a Vacation from Your Vacation If you enjoy a seamless check-in, functional technology, and having your explicit requests respected, do yourself a favor and steer clear of the Crowne Plaza Phoenix. * The Check-In Chaos: The disaster started the moment I walked through the door. Check-in was an absolute ordeal, made exponentially worse by a hotel key card system that apparently dates back to the dial-up era. * The Rooms: "Dated" is putting it generously. While technically functional, the accommodations feel tired and well past their prime. The Ultimate Dealbreaker: The "10:40 AM Wake-Up Call" The real nightmare, however, began on departure morning. I specifically requested—and was granted—a late checkout of 12:00 PM. I also had a "Do Not Disturb" sign prominently displayed on my door. Apparently, the hotel staff considers these little more than suggestions. At 10:40 AM, the assault on my door began. Despite the DND sign, housekeeping started literally banging on the door. Not a polite rap—an aggressive, relentless pounding. When informed of the late checkout, did they stop? Absolutely not. Like clockwork, the aggressive banging repeated every single 10 minutes until midday. It felt less like a hospitality experience and more like a hostile eviction. If you want to spend your morning being harassed by staff and dealing with broken tech, this is the place for you. Otherwise, book literally anywhere else in Phoenix. Pros: The bed worked, I guess. Cons: Everything else. Terrible communication, outdated systems, and zero respect for guest privacy. Final Verdict: 1/5 stars. Never again.

Location perfect for airport access. The staff member at reception was extremely accommodating and allowed us to check in earlier, so that we could drop off our rental car on time. Very comfortable stay.

Nothing

Perfect Hotel for an overnight stay having arrived on a Long Haul flight

Suited our needs perfectly