Trailborn Surf and Sound, Outdoor Collection by Marriott Bonvoy

Ocean front was great! Courtney Paugh the manager at the restaurant was super friendly and professional. As restaurateurs for 20 years, we appreciated her hospitality and kindness!

The property is lovely, clean and the grounds have beautiful vegetation surrounding. However, for the $$$ spent a few areas are in need of service. One being the non working elevator- that hasn’t been in operation for months. The restroom by the pool is out of order. And on the 4th floor there is a serious leak from the ceiling that towels were placed on the floor to absorb, but towards the end of our stay- the carpet began to smell and the puddle had extended across the hallway. Housekeeping was hit or miss (and they did completely miss us one day) but did send someone up with fresh towels and to empty the trash. They were lax in re stocking and we had no shampoo- but the front seat was more than accommodating- and made sure we received a fresh bottle. The food at the outside bar was very good- enjoyed salads, burgers and hummus. The portions are large- kid size was adequate for our party. Overall, a nice hotel- desk staff (Ella, Jeff and Reese) were exceptional. Lots of great suggestions for activities, dining and shopping. A few hiccups to be ironed out and maintenance done- might try it again.

Great location, sound and surface. Nice outdoor spaces, good bar and beach bar & food service.

Pool was underwhelming. Other than that, it was great for families with young kids.

Beautiful grounds and updated lobby and restaurant

I didn't receive a VIP benefit. Generally, Expedia VIP hotels offer room upgrades, and a hotel amenity. None of which I received. The front desk staff needs serious improvement especially the manager on staff when I stayed. He has zero customer service for the amount of money we spent at this hotel.

The walls must be as thin as a single sheet of drywall- you can hear absolutely every work either of your neighbors are saying. I’ve been in a lot of hotel rooms, this by far was the worst, most awkward and uncomfortable.

Really nice rooms!

Just a beautifully located resort and the pool area and bar and gas fire pit at night are fantastic

The beach was beautiful. The hotel room was cleaned, and the staff was pleasant.