Holiday Inn Knoxville West - Cedar Bluff Rd by IHG

The breakfast bar was great!

The facility needs some upgrades. The ceiling was popcorn ceiling and had very bad spots in it. The bathroom sink area was in bad shape, with marks and the wood was very badly chipped in several spots.

I enjoyed everything about my stay. The staff were friendly and informative, the bed was comfortable, and I thoroughly relaxed in the hot tub and pool. The breakfast was convenient and plentiful as well. Holiday Inn is my preferred choice and I will definitely recommend as well as return when I’m in Knoxville.

The hotel was quiet, but you can tell this is an older hotel. Still comfortable, just needs to be updated. The front desk lady was super nice. The bed was comfortable.

On first glance the hotel looks nice. The Lobby is updated and clean. Breakfast was good and fresh. The room was dated and not well maintained. My TV remote did not work and the refrigerator hummed so loud at night we had to unplug it. Both door keys would only work about every 5th time so every time we needed to get in the room we were left standing in the hallway trying the key over and over until it finally registered. The shower head leaked so bad it would flood the bathroom floor if the shower door was left open even a tiny amount. The toilet handle would turn too far with every flush leaving the toilet running until you reset the handle. We found 3 random socks left in drawers from previous guests so I’m not sure how well these rooms are cleaned. My family stayed at this hotel with our team for a soccer tournament in Knoxville. Other families had the same complaints about the door key, shower and toilet in their rooms as well.

Property is dated and Ice machine did not work... room was clean though.

Very updated and clean ,comfortable, and well staffed. We did not eat at the restaurant but it looked very nice. The The bathroom shower was excellent with plenty of pressure and volume.

Great staff, very polite engaged in conversation. Will definitely stay again when in the area again.

There's a gentleman working at the counter the night we arrived. I think his name is Demetrius. Maybe I'm wrong but he was the most wonderful person ever so attended to our needs. Very knowledgeable! Wow! He is so amazing. Just say and talk with him for about a half an hour and it was just good Thank him so much! For his service

From the moment we walked in we were greeted by the kindest of humans, April and Trudy Ann. We are here for a hockey tournament and they went above and beyond to make sure we knew where everything was located. A staff makes or breaks an experience and because of them we will definitely be coming back.