Delta Hotels by Marriott Little Rock West

Nothing liked honestly. From the moment I walked in and checked in. The front desk was completely unfriendly and was not helpful at all. I paid for breakfast in my booking and asked him about it so not to be told there was no breakfast that coming morning.

Moving into the room , immediately met by a smell of mildew and wet. I’m guessing from the lack of air movement in the room and the apparent mold on the ceiling as well as the shower curtain. The bed smelled awful to the point I couldn’t even sleep well at all I had to lather my nose with perfume.

Not much

Was given wrong room when we booked, was given another room that was covered in hair and stains on blankets and sheets, then given another room that there was black stuff coming out of the drain when the neighbor turned their shower on. We ended up leaving and going to another hotel at 10 pm

Location

If I could give NEGATIVE FIVE stars, I would. So much is wrong with this place. My husband and I came to Little Rock for our honeymoon and this place ruined it all, and that is NOT an exaggeration. 1. First. The older guy at the front desk is a complete jerk. (I never got his name, but he's the older white guy.) He is rude, dismissive, and talks down on people. I PAID for the "free breakfast", but he told me I didn't do so and refused to give me the vouchers for the breakfast I PAID FOR. I showed him where I paid for it on my reciept and he rolled his eyes at me. He reluctantly gave me the voucher. 2. Second. For a breakfast I paid for, we got ONE voucher for two people, which meant ONE plate of food for two people. The food is pathetic too. You have to stand at the bar and wait for the waiter, who is in the back laughing with his coworkers. When I had been waiting over 20 minutes, I asked the same grumpy old man at the front desk why nobody had come to help. So he went to get the waiter. Turns out the voucher ONLY gets you 2 eggs, a choice of meat, some bread, and potatoes. You can ONLY choose how your eggs are cooked and the meat; the rest you just get thrown some stuff. 3. Third. They charged my card TWICE for the payment. One charge for over $480 and one charge for 200-and-some-odd dollars. Neither of these prices reflected the price I paid and what is on my reciepts from booking . com (which is $393). Now I'm having to dispute charges with my bank. (Keep in mind, my reciepts from booking . com also show where I paid for the breakfast.) 4. Fourth. The AC will not cool below 70. Even if you set the thermostat to 65, which is the lowest it goes, it will NOT cool down at ALL. You're stuck sweating the entire time in the hotel when its FORTY degrees outside. And I mean it gets HOT in these rooms. Husband and I had to sleep without any blankets. Stepping outside was a relief to us after sleeping in the room here. 5. Fifth.

The beds and pillows were so comfortable. I slept later than I've slept in a very long time.

There isn't even a mini fridge in the rooms. That's surprising since this is a Marriott hotel. It was also disappoing as we hD drinks we would have preferred to be cold instead of room temperature. Closet space is almost none existent and open. I had a dress to hang and my husband had a uniform, it was tight.

This hotel was clean and relatively quite.

The air conditioning did not work- the system would turn on for 10-15 min blow air through the one small vent in the room then completely turn off. Front desk was called to the room and came up but couldn’t help. My room was 72°F and humid when the thermostat was set to 65°F and it was 38°F outside- horrible night of sleep!

Air conditioning was not working and we could not stay at the hotel. They refered us to a sister hotel for our planned 2 night stay.

It had a great location and was the cleanest and least expensive place for what I was needing.

Property had HVAC issues and instead of reaching out just canceled my booking. I understand not wanting to take in guests if you don’t have proper heating/cooling however canceling within a couple hours of the check-in without contacting is poor guest services