Holiday Inn Harrisburg - Hershey Area, I-81 by IHG

We were placed in a newly renovated room. Unfortunately your contractor did not know how to make doors fit properly in the renovated space. Overall, shoddy workmanship

No hot water ! Carpet was very dirty in the Halss

Nice restaurant. Very nice bar and bartender. Close to Hershey

The room was comfortable and clean. The hotel was very big and had a saloon and restaurant, however the restaurant was not open so we had to eat in the saloon which was ok. The outside area had no benches or tables to just sit and relax. Staff was extreemly helpful and let us check in early.

This hotel is a complete dump! Wallpaper coming off the walls, very dirty and mold everywhere. Cracks in the walls, curtains coming off of the hooks in our room, musty smell and our TV doesn’t even work. I thought staying at a Holiday Inn would at least be a safe choice, but no. If we weren’t leaving for a concert in the area soon and were staying here for more than one night we would’ve cut our losses and booked another room elsewhere.

I generally avoid writing negative reviews, as I prefer to resolve matters directly with the company. However, my recent experience with IHG was concerning enough that I feel it is important to share. During my stay, the air quality in the property was extremely poor, which resulted in my travel companion becoming ill. Guest health and safety should be a top priority in hospitality, and it was troubling to encounter conditions that jeopardized both. Equally concerning has been the handling of my refund. Despite following the required procedures and being told that my refund would be processed, several weeks have passed with no resolution. Booking.com has confirmed that the property itself must release the funds, yet there has been no accountability or follow-through. At the time of this writing, it has been more than a month since my intended stay, and the matter remains unresolved. What could have been an unfortunate but manageable situation has instead revealed deeper issues of guest care, accountability, and financial responsibility. For these reasons, I cannot recommend this property or IHG at this time. Guests deserve better assurance of both safety and service, and until such matters are addressed, I would advise others to exercise caution when booking.

The hotel is in the process of construction in certain areas at least i hope There is several water stained moldy areas throughout the hallways and public areas. Carpet pulling up wall needing painted just not nice at all. Breakfast was not great. Most food was overcooked. And very dry

Honestly really nice for a cheap price. The room was clean which is the only thing i was worried about.

Where to I start…. For one I only got this hotel because I stayed at it a few years ago and loved it. The jacuzzi and pool were the only thing I was looking forward to for this trip. However, the jacuzzi was broken, and the pool was more of a lime green, dirty color. I didn’t go in. Family’s would walk in and back out. The towels literally were like sandpaper and pulled my hair out when trying to dry my hair. When the maid came to take the dirty towels, they didn’t replace any towels and there was no toilet paper at all when we got back. We had to physically go to the front desk and ask for those items. I also went to the front desk to complain about the condition and the Jacuzzi and the pool being down. The manager stated that it was on the website that they were under construction, and the Jacuzzi and pool was not working, that I was incorrect. There is nothing on their website stating this fact. There was also a horrible sewage smell on the wing of the rooms mostly the ground level. I will never go to this hotel again. If I knew that this hotel was going to be like this, I would have chosen a cheaper hotel and gone somewhere that had a pool that was working. I paid almost $200 for a hotel each night for 3 nights that I could of went else where that would be better. Oh, and the Internet sucked. I would not recommend until they get their act together.

Property needs updating. Shuttle driver was very friendly