Holiday Inn Philadelphia-Cherry Hill by IHG

Easy to get to.

My floor ice machine didn’t work.

Proximity to Philly; close to eateries and mall

Didn’t appear that I was able to access breakfast. I did not book with IHG.

Nice location with quick access to tourist sites in Philadelphia. Clean rooms, friendly staff.

Very clean. Nice seating areas for games and conversations in lobby between hotel and restaurant. Staff was friendly and efficient and check-in was smooth.

Restaurant was seriously understaffed, with only one server on a busy weekend. The server was pleasant and efficient but very much on her own. Our group of nine waited patiently for dinner the evening we arrived, but had to leave without the breakfast we ordered the next morning in order to get to the funeral we were in town to attend.

The property was clean, comfortable and close to attractions/points of interest.

Breakfast. This hotel management needs to seriously consider how they handle breakfast experience for their guests. Some of our party had paid for breakfast to be included in their stay. We had stayed at this hotel to attend a funeral. Knowing that we would need to leave at a specific time, we informed staff that we needed to be out by a specific time. We allotted 1.5 hours to have breakfast. If service could not have been provided in that timeframe, we should have been informed that they could not accommodate us in that timeframe. Instead, they took our drink and breakfast orders at once. We sat and waited. We received our coffee but never our food. Service was extraordinarily slow. We only ever saw one server. While we sat, we didn't see any other tables receive any food either. Some other guests, not of our party, got up and left. Ultimately, we unfortunately had to leave the restaurant without our food. We arrived 10 minutes late to the funeral home. I believe the waitress was unsupported and overwhelmed due to being basically on her own which is unacceptable in a hotel as large as this one. We felt regret for needing to leave but had no other option. If you plan to offer breakfast, you should bring back the buffet or provide full disclosure about how understaffed and slow service will be.