Sheraton Grand Nashville Downtown

Comfortable stay

There's no microwave or refrigerator didn't know you have to ask for it

My average rating reflects a check-in experience that involved a wait of more than 45 minutes. Hotel check-in begins at 3:00 PM, and we arrived just a few minutes before that time. The issue was not that our room was unavailable early, but that at 3:00 PM our room was still not ready. The first front desk associate, a young woman, informed us that approximately ten other guests were also waiting. It was unclear whether this was meant as reassurance or simply factual information. Later, we were also told the hotel had been at capacity the night before. While both of these give reason for the delay, it did nothing to ease the frustration of waiting after paying a premium rate for the stay. To add to the frustration, this is the same hotel that expects guests to be out promptly at the 11:00 AM checkout time. At 11:08 AM, while we were still gathering our bags, housekeeping used a key to enter our room without knocking and walked straight in. That was both surprising and unacceptable. We had booked a room on a high floor, and upon arrival, we were told our room would be on the 24th floor. The view was a major part of why we chose this hotel. Instead, we were assigned a room on the 8th floor overlooking a construction zone, which fell far short of expectations. We were provided with dinner vouchers, but the delayed check-in caused us to miss a 5:30 PM event we had planned. I immediately emailed hotel management (Kenneth Mendelsohn and Maryna Biedunkova), and as of three days later, I have not received any response—not even an acknowledgment confirming receipt of my email. Despite this, there were three exceptional, service-oriented individuals who went above and beyond to address our concerns. The following day, while visiting the bar, we spoke with our bartender, Allie, and shared how the check-in experience had negatively impacted our stay. She took the initiative to speak with Skippy, the manager on duty. Shortly afterward, they were able to relocate us to a room on the 18th floor, which better aligned with what we had originally booked. For the remainder of our stay, Allie, Skippy, and Jamara (spelling unsure) made a genuine effort to ensure we had a positive experience. Their attentiveness, professionalism, and problem-solving skills significantly improved our stay, and I truly appreciated the effort they put forth. While I cannot say with certainty that I would stay at this hotel again, I can confidently say I would gladly visit any property where Allie, Skippy, and Jamara are working.

Location, room, breakfast are excellent

None

Front desk staff were polite and professional

The room was dirty, bathroom dirty, bed stunk

Waste of money! From the insane parking fees to the terrible restaurant service, I won’t stay here again. We were here for a conference. The room was set up wrong even though we sent specific instructions with a diagram. We had 30 attendees and there was 1 bathroom on the floor with 1 toilet and 1 sink! Bedroom had a very lumpy bed because of a mattress pad that didn’t fit. The “armoire “ blocked part of the tv from the bed closest to the window. Only reason for not rating it a 1, was the banquet staff. They were very attentive and helpful.

Front staff was very friendly and accommodating.

We had 2 drink vouchers for the Library. Bartender ignored us when she saw the vouchers and was not very friendly. 4 Bartenders total and not very busy but there were to busy talking to another.

Lovely quiet hotel ,because you need that when you’re down on the main crazy street of Nashville, the car valley boys are wonderful , Joshua ,Antonio and Tony. They are very friendly every more and helpful

The location & convince to the downtown area.

The cost of parking was $60 on top of the nightly rate of almost $400.

This is actually a review about the parking garage. Long story short, the Sheraton provides parking for non-residents who work in the downtown area for a daily/monthly fee. I am here to let you know that the people working in that sector are amazing! I had a small issue not worth mentioning, but what is worth mentioning is how great Hooper and Jamie were in fixing my problem. Their communication skills were top notch! They were quick to respond, clear with their messaging, and kind with their delivery. If you need parking in the downtown area, give them a call. Highly recommend doing business with them! William Keck