Baymont Inn & Suites Grand Rapids Near Downtown

They had a lot of stuff for my kids to do

The staff is awesome

Staff demeanor, not pleasant or courtesy. No ice, could not get a water from machine, Barely hot water to shower with, bathroom and tub very poor condition, or quality, breakfast juice terribly watered down. 1-2 am check-ins loud and noisy in halls.

The pool was dirty, the game room was a room with games in it but non worked and you need a separate key, the elevator shakes back and forth violently, and the placement of the door to the bathroom is questionable. Bring power strips as there aren't many chargers.

I want to start by saying that our room was very clean & comfortable! The staff we did encounter was friendly! However, the hotel is in a weird area. It’s sort of industrial & rundown with people lurking. Seems there are a lot of long term residents living at this property. The property is clearly older and rundown. Hallway carpets stained, room doors with huge holes & missing handles due to police activity, breakfast was plain bagels, white bread, packets of instant oatmeal & donut holes. Breakfast felt more like a punishment than a way you’d want to start your day. There was never a luggage cart so we resorted to using the wheelchair in the lobby to transport our things to/from the room. This was an inexpensive one night stay for a concert we were attending nearby! Location was convenient to the arena. Someone was being arrested in the parking lot the night we were returning from the concert. The pool area is odd. Appears to have been a nice property back in its day but her age is showing. If you’re in the area for one night, then this isn’t the worst I’ve seen.

The room had nothing in it, no soaps for hand washing, nothing. Air conditioner was squicking bad. It's not a pleasnt sight to see a pooled filled in with dirt and old fencing out our window. Smelled like heavy smoke and the floor was bleeding water when pressed on and found dead bugs in corners. Paint was chipping all around.

I was upset. There was no hot tub as advertised, the pool was tiny and cold and gross. The ice machine was broken so we had to go upstairs to get any and I have MS. That sucked. They ALSO double charged me and said they refunded it but I haven't gotten it back even tho my deposit came right back. It wasn't what I wanted it expected.

The Hotel has low income visitors in the parking lot and hotel. The staff allows attack dogs barking all the time at guests to stay. Pool was very good. Gym small, breakfast was limited to bread. 10 minutes drive from Downtown. Low income part of Grand Rapids.

Bathtubs were dirty in both rooms they switched me too, staff double charged me, couples arguing, water damage, looked like a trap house

When we arrived, I had already checked in online - I was told I needed to give my CC again, so I did. Never asked if it was something special (there for a birthday) wasn't asked if we wanted to upgrade the room - every time I left the person at the desk was on their phone - one time I walked up to the desk I even had to say excuse me because the desk person (a gentleman) was so engrossed in his phone he didn't even notice I was there - the pool had to have a separate key card, they didn't provide towels at the pool, you had to bring your own, the phone in my room was broken so I couldn't call room service even if I wanted to. The Breakfast was on time, and they left it up for a few minutes past 9, which was nice for those who were on their way out, they could grab something. I had interacted with the cleaning staff on my floor, and they were very, very nice to give me fresh towels (I had the do-not-disturb sign on my door, but they were cleaning, and I asked quickly; they were very, very friendly).