Radisson Hotel Schaumburg

The room was clean,the beds were very comfortable, staff were friendly,

The breakfast isn't fit for purpose, very disappointed,had to go out for breakfast every morning, we stayed six nights,no room clean, no towel change, would not recommend

The location was great, appreciate the shuttle to and from airport.

Communication was rough, I triedaskong question a s got cut off or completely misunderstood stood, tried to charge for parking when there was no car, and I told them im trying to get the shuttle only, was asked to schedule for shuttle and when I called to ask additional questions again cut off... honestly what bothered me the most was the issue with the key to the room.we had to have the key reset the key card around 5 or 6 times and even replaced it at some point just doesn't it to happen again. Why does it need to be rest almost ever time I try to enter? Only other concern was the elevators seem to need updating or a repair.

Location

No bar or restaurant as advertised in the lobby

Beds were comfortable

Breakfast was terrible. No food was hot no chocolate milk no orange juice actually threw the food away holes in the lampshade trash behind the bed nightstand different colored paint in the bathroom where they had patched holes a different colored paint in the ceiling where they had patched tolls a lamp did not work. no coat rack they actually had hangers hanging on an ironing board stand. there were not enough towels for two people. There was only one bath towel, no bath floor mat.

The beds were comfortable enough

I requested early checkin online when I booked the room, but upon arrival was told I would need to pay $30 to check in early. The room was dated and dirty, the paint was peeling and chipping in some spots as well. We went to sit down and watch Tv, but found there was no remote in the room. When we grabbed the hotel room telephone to request one, we found the phone wasn't even plugged in. The wifi was spotty at best, and we could hear other guests in the hall as clear as day. Breakfast was a disappointment, very few options offered and it felt as though it was thrown together at the last minute. Beds were very creaky and loud.

Terrible experience. Nothing even close the Radisson level expectation. Here is a sampling. The rate for one room did not match the reservation rate. The wi-fi was almost non-existent. The TV in the room never connected. The walls have almost no sound insulation. The bar was closed. The Choice Hotel website took American Express, the hotel did not. The lobby is very small. the complimentary breakfast was not good. Only one elevator was working. The staff had little to no concern about issues and almost no ability to fix problems. Never will we stay here again.