Mills House Charleston, Curio Collection by Hilton

The champagne happy hour.

Keeping the coffee shop open later.

The ambiance of the restaurant, lounge, cafe, pool, bar, and rooms was aesthetic.

Close proximity to everything and beautiful hotel. Love the decor, pool & rooms! Restaurant and cafe made it easy to grab a meal & the pool was so relaxing.

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My wife and I were celebrating our 35th wedding anniversary. Spent a lot of money on a room for two nights. Got there at 3 PM. Had a large cardboard tube attached to the top of my Tahoe. It stuck out 5 feet from the back bumper. They refused to valet it and suggested I drive around and look for street parking somewhere. I went in and talked to a front desk person and they said they had talked to a manager and assured me that valet would take care of my vehicle. My wife and I started walking to go get dinner and the valet manager tracked us down and told us we had to come back and move the vehicle. Hotel management confirmed that we had to move the vehicle. Apparently the first manager who said valet would take care of it didn’t know what they were talking about? I’m not really sure where the confusion lands on that one. Regardless, we used street parking two blocks away. Had to check on the vehicle every 30 minutes to make sure nobody stole what was attached to the top. Completely ruined our first night of our 2 day getaway. I spoke to the manager after we departed and told him under the circumstances, I thought it would be a reasonable request to ask for half of my points back. He refused and only gave me 25% of my points. Incredibly frustrating. When mistakes like this happen and the hotel is at fault, they MUST go overboard to make things right if they want repeat business. Otherwise, paying customers will find other places to stay or eat, etc..

I haven’t stayed at the Mills House in years, but it is and always has been a pleasure. The Iron Rose Restaurant is excellent.

Everything was very nice. Building is beautiful. rooms are a little small. Typical in cities. The building has an old smell.

This was an outstanding hotel! What made it extra special was Courtney. She has the best customer service and I’ll return just because of her.

Beautiful hotel. Great location. Highly recommend.

Very nice hotel and wonderful staff! Just noisey rooms unfortunately. Especially the pool level.

Great location, wonderful staff and a unique historic experience with modern amenities. Place is old, very clean and comfortable. We will be staying here again because there is so much more to see.