voco Laguna Hills by IHG

The entrance and lobby is well kept. The staff at the reception was suuper nice and friendly!

I would say the bathroom could use and update. The door to the bathroom is really outdated. When we arrived the guy didn‘t really wanted to help us with our bags, even though they have these golden carts/trollys to put the luggages on.

Nice room and hotel. Very uncomfortable bed. Bedding nice but the bed was so hard it was painful. The restaurants were not delicious! The coffee was Folgers and the nachos were blah. It was nice that they did service our room during our tow night stay.

This was not a leisure trip for me, it was business related. So I was hoping to at least get some decent rest and shut eye, since it was Tuesday/Wednesday. But… Let’s start out with the extra fee they charge for an early check-in. I had absolutely no choice but to drop my stuff off before heading into my meetings. I get that it’s the policy, but I’ve never been charged to enter a room early if it was already ready for me. The definition of that is grifting. I have been to many cities, and Vegas hotels many times, but have never ONCE been charged to enter a room early. The rooms are run down, pigs with lipstick on them. The sheets were dirty - blood on the fitted sheet? Disgusting. Ripped that off immediately and just laid on the regular sheet. The AC was SO loud, I could barely hear my thoughts form. I had to keep it on all night since I was in an adjoined room set up - the neighbors thought it was TIME TO PARTAYYYY and laugh and scream all night. So the AC it was to drown their noisiness down. Who pregames in Laguna Hills hotels? Lol.. They give you tap water in a glass bottle, call it eco friendly. The coffee maker didn’t work. The bathroom had flickering lights, I suppose Halloween is around the corner, so it’s ambiance. The bathroom fan did not work. Water pressure and heat in the shower was decent though. THE wifi… Every 5 minutes it would cut out and freeze. This was the worst! Their WiFi is awful, better bring a hotspot or a laptop/tablet if you want to survive.

very friendly staff

The service was outstanding. Our room had items falling apart in the bathroom but the decor was nice and bed was super comfortable. The outdoor area with hot tub was nice. I would stay here again but with parking was included with our stay.

the front desk staff was amazing! the young man was so nice and helpful

The Property was clean & private. The Staff are all professional and helpful w/ a high level of respect and cond=sideration to all of. my needs.

Great service, clean & quiet

The selection of t.v channels are wonderful.

Clean & Fast