Holiday Inn Roanoke-Tanglewood-Rt 419&i581 by IHG

Hotel was under some renovation. Dont ever plan to eat at the hotel. Breakfast was horrible. Worst I've ever seen. The rest of the hotel was as expected. The beds were very comfortable. As for cleanliness, it was fine, but I refuse to bring black lights to really inspect. I'd rather be blissfully ignorant.

Unsecured building. None of the keypads to the outside work. Door left ajar all night. People smoking something in the gazebo behind the building. Desk clerk ASLEEP when I went to express my concern. She responded that the doors are never locked? Mgr VM was full. When she showed up, she told me corporate was aware locks don’t work? I suggested she advise guests of the lack of security so they could make an informed decision regarding staying there and she said she could put it in the welcome letter but guests probably don’t want to read that much? Asked me what time it was when I told her the desk clerk was asleep? I understand the hotel is under construction, but security cannot be sacrificed. The managers responses were both disingenuous and stupid. I’m waiting for a refund.

No locks to the outside worked. Slept in an unsecured hotel. 1 door was ajar all night. Front desk was ASLEEP when I went for an explanation. Told me they never lock their doors! Manager’s mailbox was full. Later said corporate was aware the locks don’t work and asked what time it was when I told her the clerk was sleeping? Also said informing guests of locks would be too much for them to read. Waiting for a refund. Be aware.

Called downstairs early morning with air not working. Was told we would be contacted in regards to it within 15 minutes. No one ever came! My husband cleaned the filters that were nasty and re installed. The air began to work better. Beds were hard.

Better than my last stay in 2022. Renovations have really upgraded the hotel and it was a pleasant stay.

Our family of 4 stayed here on our way from Massachusetts to Texas. The room was recently renovated. We booked a dog friendly room. The room was clean except the vinyl plank floor which was dusty. It had a brand new microwave, coffee machine, and hairdryer.

A housekeeping staffer came into my room even thought the don't not disturb was up.. this was very unexceptionable. I did call back to the property and hope I will get some resolution for their mistake

Even in middle of renovation everything was great.

Even though common areas were getting a facelift, our room was new and clean

Room was clean, rest of hotel was a mess. Staff was friendly. Restaurant was a mess and food was not the best.