Renaissance Dallas Hotel

Location, bed was comfortable, cookies at front desk was an added touch, we asked for a later checkout at noon which they were willing to change.

The staff. At the front desk Sunday the woman who did my checkout did not offer me a copy of the bill for review. So I asked her for a copy of the bill and she said she had already closed the screen so I had to tell her I want a copy to review anyway. It was then she pulled up and printed me a copy. In the dining room at breakfast on Sunday I asked the waiter if he would make me an omelet and the guy said ‘no’. A few minutes later I saw another diner with an omelet When we were ready to leave our room 1124, I called the concierge to ask if they could bring up a trolly because we had a lot of items. The guy’s answer was “We don’t have the staff to bring up a luggage trolley but you can come down and get one yourself. When we got down to the lobby, it was practically empty and there were 3 bellmen in the front standing around. In all three cases your staff was just lazy about taking an extra step to give us quality service.

The pool and fitness center are good, the staff is welcoming, and my room felt very clean.

The Renaissance has been remodeled recently but still feels dated. The hotel is right on Stemmons Fwy, so the ones that face the freeway are noisy, even at 1 or 2 am from the sound of cars passing. Even on the eleventh floor! Do not book here if that will drive you crazy.

It was close to the venue we attended. The Majestic Theater right next door) It was close to walk to restaurants to eat

Excelente ubicación

Cama cómoda, instalaciones limpias y ubicación

Comida muy grasosa y picante

Buen desayuno

Everything was wonderful! Sha’Kira was so helpful at check in. We love staying here, the staff is always so welcoming and friendly.