Renaissance Dallas Hotel

The Renaissance is always my preferred choice when coming to Dallas for work travel over the last 2.5 years. All of the staff (including Destiny at the front desk and Debra in the lounge) always make sure you’re well taken care of. Even during this winter storm while business and travel shut down, staff stayed on property through the weekend to make sure operations ran smoothly. Can’t thank them enough for the great hospitality each visit.

Debra made our stay worth it and has us coming back. She made us feel so welcomed and gave us above average experience! Wesley made check in so efficient and was so very friendly through our stay! We are thankful for the staff that made our experience so great and will have us coming back!

Lovely valet experience! Vince was so kind and quick! He by far was the happiest staff member I encountered on this trip! 🤍

I am disabled and the team made sure that became family to have a great experience from opening the door to the event to closing the door to go home. There always expectations that are not met but you see a culture that understand customer service for the quality of the place and it gives the hotel’s brand the professional experience. The people make to make an impact through each weather experience gives them full service to walk away and not take for granted. But they is what great valet service does. It make their life easier.

I was in for a quick trip and unfortunately happened to leave my eyeglasses in the bedding! I called the hotel and left a message for Loss Prevention without much hope. Loretha very kindly AND QUICKLY got back to me. Due to the holidays, I forgot to send the shipping lable to her and she followed up more than once ensuring that I did not forget! In a busy life, I am very grateful for that kind of service. Thank you, Loretha!

Loretha McCree provided us excellent customer service. Our conference materials were delivered to the wrong location. She was able to locate and get them shipped off with no hassle at all! Thanks Loretha, keep up the excellent customer service!

Stayed at this hotel many years ago. It has really been remodeled and updated. Beautiful in all aspects. Room was very comfortable with nice view of downtown. A massive hotel on its own. Staff were all kind. Debra in the executive lounge was amazing. Our first time to meet her. She was so gracious. Other guests were clearly enchanted by her also, many staying at this facility numerous times. Breakfast and evening food offerings were wonderful. Gym was nice. The hotel clean all over. Nice to have an option for self parking. Look forward to coming again.

We have stayed at this hotel many times and it is always amazing. This time I took my whole family for the holidays and they really blew me away. The front desk remembered me and my husband, but because we had our little ones they made them feel so special. They gave them candy at check in and really made them feel a part of the process. As a parent it’s little things like that that really make a place special.

Great hotel!! Clean hotel and Friendly staff too!!! Stayed for a company Christmas party and it was great!!! Food at the restaurant was AMAZING!!!