Renaissance Dallas Hotel

Our company stayed at this establishment while going to a conference in Dallas. Little did we know that two of our packages got left at the hotel containing merch, company banners/table cloths, and handouts. As a small company, we were very disappointed in losing these packages containing important marketing materials. Loretha from the Loss Prevention/Shipping and Receiving department called me three weeks after our visit and let me know that she had our packages, safe and sound, and that she would be happy to ship them to us, as we are not native to Texas. She was beyond helpful, extremely sweet, and really saved our company a lot of time and money by reaching out and taking care of our items. We will DEFINITELY be staying at this hotel again, I cannot recommend it enough, and the customer service is impeccable! Thank you, Loretha. :)

I had the pleasure of experiencing genuine hospitality from Debra and Jasmin from the Renaissance club lounge. I arrived late night looking for a sweet treat before bed and Debra was so welcoming even though they were getting ready to clean up for the day. The next morning I was actively attended by Jasmin. The food here was amazing and I appreciated the coffee machine as I arrived for a work conference. If you get the opportunity, I highly recommend meeting them and trying the yummy food here! Breakfast, lunch, snacks, dinner and dessert!!

Debra treated us like queens! She is the best of the best and made us feel so welcomed. The food was amazing and it was the perfect relaxing space after a busy day!

I was part of the AT&T group. Fernando and his team from Valet were fantastic.

I had an amazing experience at the Renaissance! From the first interaction with Fernando valet to front desk checkout. I recommend to try out the Asador its the best burger I've had in a long time. I will definitely be coming back!

Great location, rooms are clean and spacious. Destiny at the front desk was awesome. Greeted me with a smile, and she was very attentive to my requests.

I’ve stayed at 50+ hotels over the past three years: five-star, luxury, you name it—but I have never experienced front desk service like I did at the Renaissance. It was truly outstanding. Destiny, Valerie, and Sha’Kira consistently went above and beyond, showing exceptional kindness, helpfulness, and efficiency at every interaction. Their professionalism and warmth genuinely made my stay incredible. My experience could not have been any better. Aside from that, comfortable and spotless rooms and overall incredible atmosphere. If I could give six stars, I absolutely would.

I don't usually share reviews, but the staff at this hotel are the friendliest, kindest staff I've ever experienced at a hotel in my life. Every person I've interacted with (even just passing in elevators) strike up a friendly conversation. Not sure how they have managed to create such a friendly atmosphere, but serious kudos to the staff here, it made a lasting impression.

I recently stayed here and had an incredible experience, largely thanks to Camron at the front desk. Since it was my first time visiting Texas, she went above and beyond to make sure my stay started on a high note. She specifically selected a room for me with the best view of the Dallas skyline, which was breathtaking! Beyond the view, her warm welcome and the bottled water she provided made me feel truly at home. It’s rare to find someone who anticipates a guest's needs like she does. If you're staying here, I hope you're lucky enough to check in with Camron!

Destiny at the front desk was amazing. She checked us in on our first and remembered who we were our entire stay. The hotel is beautiful, the staff is amazing, & the food is excellent.