Dreams Rose Hall All-Inclusive Resort & Spa

The bell men, front desk staff, Ashmara and Sylvester at the omelet station in the main buffet area offered excellent customer service

The food and variety were not great

My 7th holiday to Dreams Rose Hall, Montego Bay is just coming to an end and I don’t want to go home. From the moment of check in you are made to feel welcome. I need to mention just a few of the staff that make our holiday special, Samantha, Denny and Terence in Fresh, Shanta, Rhoan and Hermon on the beach cabanas, Adrian, Nishinet and Wendy on sports. Most of all, the most helpful lady we have come across is Chadene, she is always willing to go the extra mile to make our stay extra special, we email her with requests before we arrive and she arranges everything for us. She arranged my dads 80th birthday two years ago and has just arranged my 60th, from booking special meals, balloons in the cabana and even a room full of balloons which completely overwhelmed me as to how special it made me feel. All we need to do is email her and she arranges whatever we need, she is so special to us she feels like part of the family. Staff like this are the reason we return to this hotel, they make your stay so special.

Reception staff weren’t the best. Check in was the worst part of my stay there. Ashmara was rude and tried to be as unhelpful as possible. Restaurants and their staff were great. Bellmen were also very helpful and provided the information that was asked of the resorptionist at check in.

I’ve been coming here for three years. It was always a great experience, but under new ownership, it has gone downhill. We had to move rooms three times because of random issues—the room wasn’t clean, the bathroom was broken, and the beds I paid for were wrong. Some staff were very rude to my family. Many were helpful, but the ones who weren’t really stood out. They lost my sister’s reservation and then tried to make her pay again. The hot tubs were down, along with many other things. Check-out time is 11:00 a.m., and apparently they now expect you to leave exactly at that time. This wasn’t conveyed to us. In fact, I even told the lady who checked us out that we were going to be there for a while longer (our flight didn’t take off for some time), and she said that was fine. We have done this every year we’ve been here. Later, I was escorted out by security, which was horribly embarrassing. It’s sad to see what’s become of my favorite resort.

After extensive research for our honeymoon, my husband and I had high expectations of this resort. It boasted the beach, waterpark, and pool as well as numerous restaurant options. We were highly disappointed in our stay here. The room was dated, the bathroom was so small two people could not be in there at once. The ‘waterpark’ was 2 slides and a small loop lazy river. The ocean & beach was a small roped off area. My husband and I both were sick from the food off and on almost each day we were there.

We have visited this resort for 15 consecutive years. Each time upon arrival, we were offered cold towel and a drink. Not this time. Overall the food quality was better than years past however more attention need to be given to temperature sensitive foods when holding outside buffets. This is a food safety concern. Cheap liquor and watered down drinks in the bars. Resort needs update badly. Lazy River has exposed wires and missing light covers, and broken tiles. AC in room would not adjust temperature to setting. AC ran constantly so had to open balcony door or cut off to warm up room. Playa people are constantly pestering you for add ons. Better selection needed in cafe. Rooms were kept clean and made up daily. Hyatt not providing a good experience for their reward members or giving a reason to return.

Overall excellent experience the pool table needs to re wrapped no bounce off the banks also need more pool sticks and need Jamaican white rum to be available in the disco

Great if you have a family and need an environment that’s entertaining and also has food options for picky eaters. The lazy river is great for toddlers and they have a few options for beaches so you feel like you have your own private beach.

Great hotel and very good location. Beautiful beach and pools and landscaped gardens. Plenty to do and entertainment and food was excellent with great variety of restaurants available. Staff were super friendly. Would recommend and happily stay again.