Hampton Inn St Charles St Peters

Remodeling was taking place. While I know this has to be done, we found the hall was dirty leading to our room.

I recently stayed at the Hampton Inn in St. Charles, Missouri, from May 14–17, and it fell far below basic hospitality standards. The property is undergoing disruptive renovations, but the real issues were inside the rooms. After finding my first room unacceptable, I changed rooms, only to find the second one just as bad. The bedside lamp was broken, the TV had audio but no video, and the refrigerator was dirty. Most disgusting of all, there was hair left in the sheets of both beds. Renovations are no excuse for poor housekeeping and broken fixtures. I have reached out to management for compensation and hope they take immediate action to fix these sanitation standards. Avoid this location until updates and staff training are complete. Reached out to the hotel manager Danny Theodorow and never received a call back or email as if I never reached out just poor services.

Poor management! We booked a room for 3 nights months in advance. We were given a room in a construction zone. Carpet in front of our room was being replaced directly in front of our room all 3 days. We tripped over workers every time we left out too . Pounding and vacuuming starting at 8 am. We realize this is temporary, but what does this say about the management if they are willing to place guests in these rooms.Upon complaint, the would not move us or offer a refund. Plus, parking was inadequate and floors in the reception area and breakfast area were sticky

The pool and hot tub and breakfast.

The room was tight.

Easy to get in and out of.

Thought it was odd that the room numbers were written on pieces of paper taped to the doors.

The staff is always friendly and helpful. It’s clean even with the remodel going.

Hope the elevators are part of the remodel.

Great breakfast and staff. And the pool and hot tub.

They are doing remodeling right now, and I think they should let guests know.