Amway Grand Plaza Hotel, Curio Collection by Hilton

Tha staff was amazing from the time we pulled in to valet all the way until we checked out.

Loved everything about this weekend.

Convenient, great view.

Very nice. Been there three times now. Always a pleasure.

Our room (1483), the Pantalind side of the building, and Duckpin bowling.

For a hotel that advertised ‘breakfast included’ as an amenity, this was a major letdown. You will have your meal effectively in a glorified Starbucks. No one at front desk explained how breakfast works, which is you get a certain amount of credits to use per person/night (our children weren’t included). Depending on when you go, you may have to stand 30 minutes in a queue to order your food. Oh but wait…it IS sophisticated because they give you white linen napkins and silverware from their fine dining restaurant! (sarcasm) If you’re a fan of starting your day annoyed, have breakfast here! Otherwise, eat elsewhere.

We stayed Dec 27-28 and had some missteps as part of our experience. The part we dislike the most is there has been no response on the part of management. What follows is the email we sent to the front desk (and management): To whom it may concern, I am writing to express my dissatisfaction with our recent stay at the Amway Grand Hotel from December 27 to 28. We have stayed with you before and enjoyed the property, which makes this experience all the more disappointing. On Saturday evening, December 27, between approximately 7:00 and 8:00 p.m., we discovered there was no hot water in our room (Room 708). We contacted the front desk and were informed a few minutes later that the room was “out of service” and that we would need to be moved. We were reassigned to Room 728. Unfortunately, this room felt noticeably smaller and like a downgrade from our original accommodation. Upon using the bathroom, the interior door handle came off entirely. We were able to reattach it, but it remained loose. Additionally, the drain plug in the bathtub was disconnected; when I checked it, the plug came out completely and was covered in hair. At that point, we were exhausted and did not want to make another call to the front desk, but we were not satisfied with how the situation was handled overall. When we mentioned these issues at checkout the following morning, the desk clerk removed the self-parking fee, which we appreciated. That said, the combination of being moved from an out-of-service room, the downgrade in accommodations, and the maintenance issues in the second room left a bad taste in our mouths. We expect better from a hotel of this caliber. We genuinely enjoy the Amway Grand Hotel and look forward to returning in the future. However, we felt it was important to share this feedback so that these issues can be addressed and future guests can have a better experience. Thank you for taking the time to review this. I look forward to hearing back from you.