DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove

It was calm and clean!

The day I booked I requested a free crib, I also called and the agreed to arrange it for us. Since we were checking in late in the night I texted the hotel again in the earlier in the day to remind them about the crib. But when we arrived the staff that checked us in was a bit rude and didn’t want to help finding us a crib. We had to co-sleep with the baby in the bed (knowing our infant, it was a stressful night). But the morning staff was very cool and found us a crib.

Very Very ....poor bathroom floor was dirty when we checked in, told person at front desk nothing changed, no room service, not changing bath towels when request ,wouldn't empty trash, bathtub floor was soft wouldn't drain tub properly , find better place , cobwebs in corner bathroom doors were dirty.

This places seems like it was Motel 6 and kicked out of the brand due upkeep and then was purchased by the current owners and then given some lipstick. Everything was ran down. Staff acted as you were inconveniencing them during check in.

Loved it !!! I did my Daughter's 8th birthday at the hotel, it was absolutely beautiful, the service was great...

The hotel staff and management did not seem to be in a hospitable mood. From the moment I checked in until I left, they were rude

I didn’t eat breakfast

My fridge had old trash. I had a busy schedule so i didn’t get to. call front desk . I really didn’t want yo use the phone. Didn’t look clean. And we never seen people at desk. I had to get the China to come to the desk as she was in dining area chatting with another worker posted behind a wall. This was when I checked out and expressed my concerns. As she told me I should have said something. She was unprofessional and made the conversation uncomfortable as if I shouldn’t have told her the issues

They open my door in the middle of the night with a master key.