DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove

Buen lugar muy limpio el personal muy amable

Todo muy bien

The staff is always welcoming and inviting they make it better

The facilities are falling off like I had to switch my room three times just because they weren't clean and the room that I settled on wasn't clean either the tub didn't drain, it's a prime example of any bath fitters didn't work. I I changed my own sheets because I was tired of moving around. It's an early and late checkin/out fee, crazy asf. I expect a lot out of Hilton especially the way that their rewards system works anymore and I don't know if it's worth it to stay here just being honest

I can't believe this is a hilton. Ray at the desk, and the young lady working the resturant are the only good things. First room the curtons were ripped, stains everywhere, no digital thermastate. Asked for another room and got upgraded which was great but sheets are threadbare, stains on mattress, stains on floor, bathroom had someones toothbrush in it. What a dump, i guess I will have to start reading reveiws before I stay at a hilton. I am a freaking gold member too.

I liked location (near airport with driving to the airport every 30min) and drivers were so friendly and helpful

The security in the hotel is very poor. I felt very uncomfortable and unsafe. I had to sleep with the lights on and place small objects on the door locks so I could hear if someone tried to enter my room while I was sleeping. I also had to lock my suitcases every time I left the room so my belongings wouldn’t be stolen. The windows in the room don’t open, and the staff told me they keep them locked due to security issues. The reception staff is not very helpful; if anything, they seem to want to get rid of you as quickly as possible. Overall, it’s a very unsafe place.

Do not stay here. The hotel is under Construction which isn’t the problem with it. The problem with this hotel is dirty and the name Hilton should be taken off of it. As a diamond member for 12 years, this is the first time I am using the 100% satisfaction program. The staff isn’t the nicest at all and I am very patient of a person. We were treated like crap at the breakfast one morning and everyone else of the same religion was treated like gods. Never asked if we would like coffee or anything. The gym was dirty for days the same towel sat there and missing equipment or not working have the stuff. My wife found a huge pile of someone’s hair in the stairs and reported to help but the front desk manager rolled her eyes at her. It’s also right under the flight path for landing so you will hear every plan. I wish someone would have done a review about that.

Breakfast was subpar. Food was barely warm, eggs were swimming in some liquid. No syrup.